Social Media Community Specialist

Responsibilities

• Monitor and respond to comments, messages, mentions, and customer inquiries across social media platforms.
• Foster positive conversations and build relationships with followers, customers, tenants, influencers, and brand advocates.
• Escalate customer service issues and sensitive inquiries to appropriate team members.
• Maintain a consistent brand voice across all interactions.
• Images
• Videos/Reels
• Stories
• Polls
• Short-form copy
• Develop content calendars aligned with marketing campaigns and business objectives.

Requirements

• +5 years of experience managing social media accounts for a consumer brand, organization, or agency.
• Strong understanding of Instagram
• TikTok
• Facebook, LinkedIn, X (Twitter)
• YouTube Shorts
• Excellent written communication skills.
• Experience using social media management tools such as: Ex. Meta Business Suite
• Basic graphic design and video editing skills.

Preferred

• Preferred
• - Canva, Adobe Creative Suite, or CapCut.
• - Photography and short-form video production experience.
• - Familiarity with social media advertising / paid media and boosted posts.
• - Experience working with retail, fashion, luxury, or hospitality brands.