Responsibilities

• Collaborate on Community Engagement Initiatives: Work closely with the marketing department to strategize and execute various challenges, campaigns, and activities designed to enhance community participation and foster stronger engagement with our brand. This includes ideation, planning, and implementation of innovative approaches to keep our community vibrant and active.
• Facilitate Community Feedback and Insights: Act as a crucial liaison between the community and our internal team. You will be responsible for actively capturing, compiling, and effectively sharing valuable feedback, insights, and sentiment gathered from community interactions, ensuring that the team is well-informed about our community's needs and opinions.
• Develop and Curate Engaging Social Media Content: Your daily responsibilities will involve the creative development and curation of diverse media content, including posts, videos, stories, and other engaging formats. This content will be strategically shared across our various social media channels, always ensuring it consistently reflects our brand's unique tone of voice, core messaging, and visual identity.
• Monitor and Capitalize on Social Media Trends: Proactively identify and analyze the latest social media trends, popular hashtags, and trending topics of conversation relevant to our industry and community. Leverage this knowledge to inform content strategy and optimize engagement opportunities.
• Strategic Community Outreach and Networking: Identify and cultivate relationships with influential accounts, key opinion leaders, and relevant communities. Implement daily outreach strategies to expand our network, increase brand visibility, and foster collaborative opportunities.
• Provide Comprehensive Community Support: Serve as a reliable backstop for all community-related tasks and inquiries, ensuring that any issues or needs are addressed promptly and effectively. This includes moderating discussions, responding to comments, and resolving community concerns to maintain a positive and supportive environment.

Requirements

• 5+years of experience managing video game/retro computing communities
• You have built up online communities in the past or you have been involved in their active management
• Understand best practices of each social media platform (Ex. TikTok, Instagram, YouTube, X, etc.)
• Fluent written and spoken English language skills
• Independent work style and time management

Preferred

• Experience with retro games/consoles/hardware preferred
• A sizable social following on Twitter, Twitch or similar, relevant platforms