Responsibilities

• Monitor social media platforms and engage with followers to foster community and brand loyalty.
• Respond to consumer inquiries, comments, and resolve issues promptly.
• Identify and escalate issues and opportunities across BIGGBY social channels.
• Manage franchisee social media support tickets and provide guidance.
• Onboard and support franchisees in setting up and maintaining their social media and business listing accounts.
• creating and preparing social media content, including copy, photos, and short videos, for publishing across BIGGBY social channels.
• Maintain the social media publishing calendar by organizing approved content, scheduling posts, and ensuring all content is published accurately and on schedule.
• Oversee platform maintenance and monitor any issues or improvements.
• Organize and deliver store content compliance reporting to applicaple Field Operations teams
• Collaborate with internal teams (Brand, People Operations etc) on social media initiatives and content distribution.

Requirements

• Bachelor’s Degree in Marketing, Digital Marketing, Advertising, or related field required
• Relevant job experience may be substituted for educational requirements
• Minimum of 2 year of job-related experience with social media platform content
• EXPERIENCE: QSR and franchise social media marketing experience preferred.
• Experience with a scheduling platform and social media platforms (Facebook, Instagram, X, LinkedIn, Tiktok, YouTube)
• Proficient in MS Office Suite
• Canva experience
• Digital Business Listings experience (Google My Business, Meta)
• Ability to create content
• Proven ability to manage multiple projects and priorities at once

Preferred

• QSR and franchise social media marketing experience preferred
• Facebook and Google Analytics certifications preferred

Benefits

• 10 days of vacation days as a new hire. Vacation days will then increase with your tenure.
• 9 Sick Days, 5 Floating Holidays, and 3 Volunteer Days per calendar year.
• 13 Company-Paid holidays per year.
• A paid sabbatical after every 5 years of employment.
• Family Care Plan (maternity/paternity)
• Bereavement days
• The BIGGBY® COFFEE Corporate Office also offers ST/LT disability, 401K w/ employer match (up to 4%), Tuition Reimbursement, $100,000 company-paid life insurance, and medical, dental, & vision insurance.
• remote office set-up bonus, a fixed monthly allotment, flexible scheduling, discounted pet insurance, discounted BIGGBY® merchandise, discounted college tuition through select universities, and more!
• Candidates will be placed in the salary range based on relevant skills and experience requested for the role.
• Applicants must reside or relocate to a state the BIGGBY® COFFEE Home Office is registered to conduct business in, which are MI, OH, CT, SC, KY, VA and FL.