Responsibilities

• Community Management:
• - Monitor and engage with CoStar Group and CoStar's social media communities across platforms daily, including comments, DMs, mentions and tags.
• - Implement strategies to grow and nurture online audience engagement that reinforce our brand voice.
• - Respond to community inquiries and feedback promptly and professionally, proactively identifying opportunities for deeper engagement.
• - Escalate product- or service-related questions to the appropriate internal stakeholders and track resolution.
• - Monitor daily media coverage and translate relevant coverage into timely social media engagement or content opportunities.
• - Support and help refine the team's social media moderation and crisis management protocols.
• - Strategically follow employee advocates, clients, prospects, and community partners.
• - Monitor compliance with social media guidelines and escalate brand risk as needed.
• Social Listening:

Requirements

• - Bachelor's degree in Marketing, Communications, Journalism, Public Relations, Sociology, Psychology, English, or a related field, from an accredited, not-for-profit, in person, University or College.
• - 2+ years of experience in social media, public relations, customer service, communications, or related fields.
• - 1+ years of experience with Sprout Social or a similar monitoring/reporting tool.
• - Strong organizational and time-management skills, with the ability to manage multiple concurrent workflows.
• - Strong analytical, written, and verbal communication skills, with a customer-centric approach to engagement.
• - Exceptional attention to detail and commitment to accuracy.

Preferred

• - Ability to think strategically and act proactively in ambiguous situations.
• - Flexibility and adaptability in a fast-changing social media environment.
• - Composure and resilience when engaging with challenging or critical public feedback.
• - Demonstrated curiosity and commitment to continued learning and professional development.
• - Proficiency with Microsoft Outlook, Teams, Word, PowerPoint, and Excel.
• - Experience with Asana or similar project management tools a plus.
• - Ability to read and write in Spanish and/or French a plus.

Benefits

• - Our benefits package includes (but is not limited to):
• - Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• - Life, legal, and supplementary insurance
• - Virtual and in person mental health counseling services for individuals and family
• - Commuter and parking benefits
• - 401(K) retirement plan with matching contributions
• - Employee stock purchase plan
• - Paid time off
• - Tuition reimbursement
• - On-site fitness center and/or reimbursed fitness center membership costs (location dependent)