Social Marketing Operations Specialist II (Memphis, TN) at ALSAC | Memphis, TN

Social Marketing Operations Specialist II (Memphis, TN)

Memphis, TN (Hybrid)

Salary Not AvailableMid Level2+ years expFull time

Posted 3 months ago

The other 99% submit and hope. You're about to do something different.

Lead social operations and governance for ALSACs social program.

Must-have: 2–3 years in social media operations or digital marketing.
Standout: Cross-functional coordination with Creative, Legal, Brand, and outreach teams.

Develop, maintain, and continuously refine social marketing operational processes and service level agreements (SLAs) to ensure timely and effective execution.
Serve as the primary administrator and subject matter expert for key social and workflow tools, including JIRA, Sprinklr, and Ziflow.
Coordinate with internal stakeholders—including Creative, Legal, Brand, and Patient Family Outreach—to manage content reviews and approvals and ensure cross‑departmental alignment.
Track, analyze, and report on organic and paid social performance using tools such as Meta Business Suite and Sprinklr.
Support the development and ongoing optimization of the social content calendar by providing insights on performance, timing, audience engagement, and content gaps.
Stay current on social media platform updates, trends, and best practices; proactively share recommendations with internal partners.
Maintain and organize templates, documentation, and operational playbooks to ensure consistency, efficiency, and knowledge sharing across the team.
Create and maintain documentation for processes, tools, and workflows; develop and update training materials to support onboarding and ongoing team education.
Manage the intake, tracking, and prioritization of creative requests through JIRA, ensuring briefs are complete and timelines are met.
Act as a liaison with external agencies to align on timelines, deliverables, workflows, and platform best practices.

Bachelor’s degree in Journalism, English, Marketing, Advertising, Information Technology, or a related field
2–3 years of experience in social media operations, digital marketing, or a related role
Experience managing workflows, timelines, and cross‑functional stakeholders in a fast‑paced environment
Familiarity with social media management and collaboration tools (e.g., JIRA, Sprinklr, Ziflow, Meta Business Suite)

Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
401K Retirement Plan with 7% Employer Contribution
Exceptional Paid Time Off
Maternity / Paternity Leave
Infertility Treatment Program
Adoption Assistance
Education Assistance
Enterprise Learning and Development
And more