Responsibilities

• Own the inbox: respond to all DMs, comments, and tagged/mentioned content across Laird Superfood and Navitas Organics social platforms (Instagram, TikTok, Facebook, X, etc.)
• Monitor brand mentions and tags in real time, engaging authentically and on brand
• Flag customer service issues, sensitive comments, or claims-related questions to the appropriate team member
• Build and maintain a consistent, warm, on-brand tone across all community touchpoints
• Track recurring community feedback/questions and share insights with the marketing team
• Support management of social media content calendars across both brands
• Create organic content as needed across TikTok, Instagram, X, Reddit, YouTube, and emerging platforms
• Shoot, edit, and post short-form video and static content that fits each platform's native style
• Collaborate with the marketing team to bring campaign concepts to life in real time
• Repurpose content across brands and platforms where appropriate

Requirements

• 1-2 years of experience in content creation, social media management, or community management (agency, brand, or creator experience all welcome)
• A strong eye for what performs on TikTok, Instagram, and other social platforms — you understand trends and native content style, not just what looks good
• Comfort filming and editing short-form video (phone-shot content is expected and encouraged)
• Excellent written communication and a knack for adapting tone across different audiences and platforms
• Highly organized, with the ability to manage two brand voices and multiple platforms
• A proactive, self-starter mentality — comfortable in a fast-moving, still-building environment

Preferred

• Genuine interest in wellness, functional nutrition, or the health/food space is a plus