Responsibilities

• Lead always-on social listening programs to uncover audience behaviors, cultural trends, and emerging opportunities across Hasbro brands and franchises
• Facilitate bi-weekly social listening stand-ups, synthesizing real-time insights into clear, actionable takeaways for cross-functional teams
• Identify whitespace opportunities, unmet audience needs, and signals that inform content planning as well as franchise development and licensed product innovation
• Own and deliver monthly social health reports across channels, highlighting performance trends, risks, and opportunities
• Produce campaign pulse reporting (24-hour, 7-day, and wrap reports) with actionable recommendations to optimize in-flight and future campaigns
• Develop and present quarterly cross-brand learning agendas and resulting best practices, translating insights into strategic implications for stakeholders
• Inspire and enable reactive social content, rooted in what our fans and communities care about, building relationships beyond transactional purchases
• Shape media planning and brief responses by integrating audience insights, platform behaviors, and cultural context
• Support PR and announcement strategy (e.g., major franchise reveals) with predictive and reactive social insights
• Partner with franchise, licensing, and brand teams to bring social insights upstream into 2–3 year franchise planning and canon development

Requirements

• 5–8+ years in social analytics, digital intelligence, or consumer insights
• Deep expertise in social listening platforms (Sprinklr preferred) and large-scale data interpretation
• Experience supporting entertainment, gaming, toys, or franchise-based brands strongly preferred
• Ability to translate data into compelling narratives and strategic recommendations
• Strong understanding of platform dynamics, fandom culture, and internet trends
• Experience influencing cross-functional stakeholders (marketing, PR, product, licensing, etc.)
• Comfort working across both real-time reporting and long-term strategic analysis
• Strong background in social listening query development and insight synthesization

Benefits

• Health & Wellness
• Time Off to Recharge
• Financial Well-being
• Life & Family Support
• Volunteer and Community Initiatives
• Learning & Development
• Exclusive Perks