Responsibilities

• Work inside Meta Ads Manager and other digital advertising platforms
• Follow established processes to launch, configure, update, monitor, and troubleshoot campaigns
• Move between Fresh Fuel's internal tools, Meta, Google Drive and Sheets, and other SaaS platforms
• Understand how data is supposed to move between systems, and recognize when something is off
• Configure straightforward APIs, integrations, automations, and webhooks
• Troubleshoot issues involving permissions, authentication, IDs, data mismatches, failed automations, incorrect mappings, and configuration errors
• Work with automation platforms such as Zapier or similar
• Read basic JSON, API responses, logs, and browser errors to figure out what is wrong
• Use Claude and other AI tools as working tools to troubleshoot, research technical questions, manipulate data, write or modify small scripts, and help configure integrations
• Investigate problems far enough to either solve them or clearly explain what is happening and where it appears to break

Requirements

• Naturally comfortable learning new software and technology
• Strong troubleshooting and problem-solving instincts
• Strong work ethic and personal accountability
• Able to work with sustained focus and minimal distraction during committed work time
• An unusually high level of attention to detail. Small errors in this role, a wrong ID or a bad mapping, quietly cost clients real money
• Strong written and verbal communication, and enough polish and professionalism to be in front of a client
• Comfortable with spreadsheets and structured data
• Basic understanding of what an API or software integration does
• Able to follow a process independently after being trained
• Comfortable using Claude or similar AI tools as a practical working tool

Preferred

• Meta Ads Manager, Google Sheets or Excel, Zapier or similar automation platforms, JSON, REST APIs and webhooks, basic SQL, basic JavaScript or Python, browser developer tools, CRM or marketing automation platforms, analytics and reporting tools, troubleshooting SaaS integrations, client-facing or account support experience, and Claude or other AI tools used for real technical work and problem solving.