SENIOR MARKETING MANAGER

Syracuse, NY (On-site)

Salary Not AvailableSenior Level3+ years expFull time

Posted 3 hrs ago

Job Summary

Lead and own marketing strategy and campaigns for Eleven Waters and Shaughnessy’s, driving traffic, revenue, and guest engagement across dining, events, and high-demand periods.

  • Collaborate with chefs and outlet leaders on launches and signature programs
  • Coordinate promotions for weddings, banquets, catering, and special events
  • Focus on measurable revenue impact and guest experience

Job Description

Responsibilities

  • Lead the marketing strategy and campaign execution for Eleven Waters and Shaughnessy's Irish Pub, as well as banquet, catering, weddings, meetings, and social events.
  • Develop seasonal campaigns, happy hour promotions, cocktail features, dining experiences, holiday programming, game-day activations, and special events designed to increase traffic and spend.
  • Create strategies that drive covers, check average, bar revenue, repeat visits, and overall F&B revenue.
  • Work directly with chefs and outlet leaders to promote menu launches, signature dishes, cocktail programs, chef features, seasonal offerings, and special events.
  • Build Eleven Waters and Shaughnessy’s into recognizable local dining and entertainment destinations with distinct identities and audiences.
  • Develop programming around Syracuse University football, basketball, Parents Weekend, graduation, holidays, downtown events, concerts, sporting events, and other high-demand periods.
  • Create campaigns designed to increase local traffic during traditionally slower dayparts and periods.
  • Develop strategies to drive pre-event and post-event dining and drinking among hotel guests, wedding guests, convention attendees, and local visitors.
  • Support catering and banquet marketing with campaigns that generate weddings, social events, corporate meetings, holiday parties, luncheons, and other F&B opportunities.
  • Develop and manage outlet-level promotional materials including menus, table tents, digital signage, promotional graphics, event collateral, and in-house marketing.

Requirements

  • 3+ years of progressive marketing experience in hotel, restaurant, hospitality, or related environments.
  • Strong preference for candidates with hotel and food & beverage marketing experience.
  • Proficiency with Canva and/or other creative platforms.
  • Marriott experience and familiarity with Marriott brand standards strongly preferred.
  • Strong copywriting, communication, organizational, and project management skills.
  • Analytical mindset with the ability to connect marketing activity to measurable revenue results.
  • Ability to work collaboratively with chefs, outlet managers, banquet teams, catering, sales, revenue management, and hotel operations.
  • Creative, proactive, entrepreneurial, and comfortable working in a highly visible hospitality environment.
  • Bachelors (Required)

Benefits

  • Highly competitive wages
  • An exceptional benefit plan for eligible associates & your family members
  • 401K matching program for eligible associates
  • Flexible scheduling to allow you to focus on what is important to you
  • Discounts with our Crescent managed properties in North America for you & your family members
  • Additional hotel discounts with Marriott International brand hotels
  • Free Parking
  • Free Meal during your shift
  • Quarterly employee appreciation events to celebrate all your hard work!
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Crescent Hotels & Resorts

At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience. Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates. At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.

Founded in 2001
Fairfax, Virginia, USA
1.1K employees (29 in marketing)

Traffic Signals

Monthly Visitors
45.1K
Traffic Source Mix
Search
37.6%
Direct
42.8%
Referral
15.5%
Social
3.4%
Paid
0.6%

Headcount Trend

Current headcount: ~1.1K

Recent News

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SENIOR MARKETING MANAGER

Crescent Hotels & Resorts · Syracuse, NY · On-site