Responsibilities

• This job is responsible for delivering either small end-to-end or large specialized portions of a marketing initiative or program.
• Key responsibilities include using advanced analysis and problem solving to recommend improvements and solutions, owning the delivery of primary components for small to medium marketing products/processes or secondary components for large/medium initiatives.
• Job expectations include working with senior management within the Marketing team to deliver solutions based on a defined set of project/program goals.
• The Servicing Communications team is responsible for managing client-facing servicing communications that span the Consumer Bank, having brand risk and regulatory implications, and ensuring they align to Client Care standards.
• This role is responsible for creating and managing servicing communications delivered via offline as well as online channels (monthly statements, direct mail, email, digital).
• The individual will work with various lines of business to determine communication strategies, write and edit communications, and gain necessary approvals including those from legal, risk, and compliance partners.
• Many of these communications are urgently needed as a result of a break in servicing our clients and need to be pushed out in 24-48 hours, supported 7 days a week.
• They will need to leverage our brand guidelines, the servicing communication guidelines and market research to influence their communication approach.
• Through the approval process, they'll need to provide support for their content, look to combine and eliminate communications and negotiate changes.
• Finally, they will work with channel execution partners to ensure the communications are delivered on time and error-free.

Requirements

• Bachelor’s degree or equivalent
• 2+ years of Financial Institution experience
• Experience writing business communications for internal and external audiences
• Comfortable receiving feedback on writing and adjusting as needed
• Proficient in MS Office programs including CoPilot
• Detailed-oriented and ability to multi-task
• Self-starter with excellent verbal, written and people skills
• Strong project management skills
• Ability to manage complex projects and work within cross-functional teams
• Excellent relationship building skills

Preferred

• Ability to influence your business partners
• Process improvement mindset
• Skills: Adaptability, Collaboration, Problem Solving, Process Management, Product Marketing and Branding, Active Listening, Attention to Detail, Oral Communications, Prioritization, Solution Delivery Process, Analytical Thinking, Business Acumen, Digital Marketing, User Experience Design, Written Communications

Benefits

• Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.