Responsibilities

• Media Operations Leadership: Provide executive leadership for Media operations within PMO ensuring consistent ways of working across regions, capabilities, and agencies.
• Escalation & Delivery Risk: Serve as the senior escalation point for delivery risk, timeline integrity, and cross‑team dependencies.
• Strategic Alignment: Drive alignment between Media Strategy, Investment, Technology, and offshore teams to optimize efficiency and quality.
• Transformation & Change: Oversee operational needs around transformation and change management for Media, including integration with Project Vulcan and Groupe solutions/technology.
• Staffing & Capacity Risk Oversight: Partner with Media, Operations and Talent leadership to identify staffing gaps that materially impact media delivery; support client leadership and project management for staffing requests.
• QA Stewardship: Own end‑to‑end Media QA governance, including process design, enforcement, and continuous improvement; enforce national and channel‑specific QA checklists and QA pod models; establish incident reporting and escalation protocols; scale QA solutions and automation with Investment and Technology teams; implement preventative controls to reduce errors and liability.
• Incident & Operational Risk: Co‑own governance of media incidents, coordinate cross‑functional response, translate learnings into process and staffing improvements, provide leadership‑level visibility into QA health and systemic risk.
• Agility & Operational Excellence: Serve as executive sponsor for media agility efforts; establish governance for timelines, workflows, and delivery standards; ensure scalability without quality or compliance degradation.
• Commercial & Growth Enablement: Embed operational rigor and QA credibility into growth narratives; partner with Growth, Commercial Finance and Media Strategy to ensure models are viable and scalable.

Requirements

• 15+ years of media operations experience within a large, complex agency environment.
• Operational excellence is codified and repeatable.
• Established playbook for scaled use across client.

Benefits

• Our Best-in-class Wellness And Benefits Offerings Include