Senior Retention Strategist at Lilo Social | USA

Senior Retention Strategist

USA (Remote)

Salary Not AvailableSenior Level5+ years expFull time

Posted 4 months ago

Job Summary

Own and optimize lifecycle retention programs end-to-end for DTC brands, turning data-driven insights into repeat purchase growth across email, SMS, and subscription touchpoints.

Lifecycle ownership: design segmentation and post-purchase journeys to improve retention and LTV.
Channel fluency: run and optimize Klaviyo flows, dunning, win-back, and onboarding sequences.
Performance leadership: lead A/B testing and coordinate cross-functional teams to lift retention metrics.

Job Description

Own and optimize lifecycle retention programs end-to-end for DTC brands, turning data-driven insights into repeat purchase growth across email, SMS, and subscription touchpoints.

Lifecycle ownership: design segmentation and post-purchase journeys to improve retention and LTV.
Channel fluency: run and optimize Klaviyo flows, dunning, win-back, and onboarding sequences.
Performance leadership: lead A/B testing and coordinate cross-functional teams to lift retention metrics.

Lilo Social

A Full-Funnel Ecommerce Agency

Founded in 2016

Brooklyn, New York, USA

63 employees (29 in marketing)

www.lilosocial.com

Marketing Team

Marketing Team Size

19 (30% of company)

Median Career Experience

6.5 years

Median Tenure

4.3 years

People

Marketing Leadership

Siera Gallien

Email Marketing Manager

At the company for 4 years 10 months

Traffic Signals

Monthly Visitors

3.8K

Traffic Source Mix

37.6%

Direct

46%

Referral

6.4%

Social

9.1%

Paid

0.8%

Headcount Trend

Current headcount: ~63

Links

www.lilosocial.com

X (Twitter)

Crunchbase

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