Responsibilities

• Perform end-to-end quality assurance reviews for CRM campaigns, including email, customer journeys, triggered communications, and promotional campaigns
• Validate campaign builds within Salesforce Marketing Cloud (SFMC), Adobe Journey Optimizer (AJO), and related marketing technology platforms
• Review email content, layouts, links, personalization, dynamic content, targeting requirements, and customer experiences for accuracy and completeness
• Partner with CRM Operations teams to ensure campaign requirements are implemented correctly and align with approved business specifications
• Collaborate with Email Design Leads to validate design fidelity across templates, modules, devices, browsers, and email clients
• Work closely with Copywriting teams to ensure content is accurate, approved, and free of grammatical, formatting, and brand compliance issues
• Validate audience targeting and campaign requirements in partnership with Data Management teams
• Execute comprehensive testing of customer journeys, triggered communications, decision logic, and deployment workflows
• Verify tracking parameters, reporting requirements, suppression logic, and campaign configurations prior to launch
• Identify, document, prioritize, and communicate defects, risks, and quality concerns to cross-functional stakeholders

Requirements

• Bachelor's degree in Marketing, Business, Information Systems, Communications, Computer Science, or a related field
• 5 + years of experience in quality assurance, marketing operations, CRM execution, digital marketing, or related disciplines
• Experience testing email campaigns, customer journeys, marketing automation workflows, or CRM communications
• Familiarity with Salesforce Marketing Cloud (SFMC), Adobe Journey Optimizer (AJO), or similar marketing automation platforms
• Understanding of CRM campaign execution processes, customer lifecycle marketing, and email marketing best practices
• Experience validating email rendering, personalization, dynamic content, links, audience targeting requirements, and campaign functionality
• Strong attention to detail with the ability to identify defects and maintain high quality standards in a fast-paced environment
• Experience working cross-functionally with marketing, creative, copywriting, operations, data, and technology teams
• Knowledge of QA methodologies, test planning, test cases, defect tracking, and root cause analysis

Preferred

• Experience with email testing and validation tools such as Litmus, Email on Acid, or similar solutions is a plus
• Experience supporting high-volume, seasonal, or regulated marketing programs is a plus
• QA, marketing technology, or CRM platform certifications are a plus

Benefits

• competitive pay, comprehensive benefits, and support for life both in and outside of work.
• Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.