Senior Product Marketing Manager, Customer Storytelling

Responsibilities

• Executive Engagement & Customer Storytelling
• - Build and sustain trusted relationships with executives at Fortune 500 organizations, partnering with account teams to identify and secure customer advocates.
• - Lead interviews that uncover business impact, adoption insights, and measurable outcomes.
• - Write compelling customer stories, executive quotes, blogs, and proof points that preserve the customer’s voice and connect Business Applications, Copilot, and agents to clear business value.
• - Own the evidence pipeline from proactive outreach through publication.
• - Follow through consistently, unblock approvals, escalate risks early, and own deadlines while respecting customer commitments and decision processes.
• Video & Customer Speakers
• - Lead customer video shoots from creative briefs and interview preparation through production coordination, on-site direction, editing, and approvals.
• - Facilitate customer speakers for first-party and third-party events: secure participation, develop abstracts and speaker briefs, shape talk tracks, coach and rehearse executives, and coordinate with event teams.
• - Repurpose approved footage and event moments into compelling follow-on content.

Requirements

• Master's Degree in in Marketing, Computer Science, Business or related field AND 3+ years experience in business OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 5+ years experience in business OR equivalent experience.

Preferred

• Master's Degree in Marketing, Computer Science, Business or related field AND 6+ years experience in business OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 8+ years experience in business OR equivalent experience.
• Experience engaging executives at Fortune 500 organizations and securing their participation in customer evidence, advocacy, or marketing programs.
• Strong writing and editorial judgment, with demonstrated ability to translate complex enterprise technology and customer outcomes into clear, compelling content.
• Experience leading customer video shoots and facilitating customer speakers for events, including executive preparation and stakeholder coordination.
• Proficiency landing content in blog, web, and social channels, including editorial planning, copy development, approvals, and performance measurement.
• Ability to develop accurate customer momentum statements for Earnings, with disciplined fact-checking, customer permissions, confidentiality, and review coordination.
• Cross-functional leadership and influence without authority; persistent, action-oriented execution demonstrated through proactive outreach, reliable follow-through, early escalation, and ownership of deadlines.
• Practical experience using AI to scale content and workflows while applying human judgment, verification, and confidential-information safeguards