Senior Product Marketing Manager

Senior Product Marketing Manager - Agent Empowerment

San Ramon, CA (Hybrid)

$124K/yr – $230K/yrSenior Level5+ years expFull time

Posted 2 months ago

Job Summary

Own the go-to-market and storytelling for Five9 agent empowerment products, turning competitive insight into clear differentiation and enabling sales across CX, contact centers, and operations.

Growth ownership: GTM planning, messaging, and adoption for Agent Assist, Summaries, Transcription, AI Knowledge, and AI Agents.
Market visibility: Competitive intelligence and industry representation to shape positioning and win rates.
Enablement & alignment: Collaborate with product, sales, and marketing to craft narratives, collateral, and campaigns that drive pipeline.

Job Description

Responsibilities

Positioning & Messaging: Develop clear, compelling messaging that differentiates the Five9 agent empowerment solutions - Agent Assist, Summaries, Transcription, AI Knowledge, and AI Agents for customer self-service - across target personas, including contact center, CX, and operations leaders.
Product Launches & GTM: Own go-to-market strategy for agent empowerment products, including positioning, messaging, launch planning, use cases, customer stories, sales enablement, and adoption strategies.
Sales & Customer Enablement: Partner with sales, solutions consulting, and customer success teams to create impactful narratives, collateral, and training that drive acquisition, conversion, and expansion.
Competitive Intelligence: Serve as the subject-matter expert on the competitive landscape for agent assist, AI co-pilot, and knowledge solutions, translating insights into clear differentiation and sales guidance.
Sales & Marketing Assets: Create high-impact customer- and sales-facing content, including presentations, videos, webinars, product overviews, and enablement tools.
Campaign & Content Collaboration: Work closely with demand generation and brand teams to support integrated marketing campaigns, website content, and thought leadership focused on agent empowerment.
Cross-functional Leadership: Collaborate with product management to deeply understand product vision and roadmap, bringing market and customer insights to influence future innovation.
Industry Representation: Represent Five9 at conferences, webinars, analyst briefings, and customer events.

Requirements

Bachelor’s degree in Business, Marketing, or a related field; MBA preferred
5+ years of product marketing (or equivalent) experience, with demonstrated success in CX, CCaaS, agent assist, AI co-pilot, or knowledge management solutions
Strong storytelling, messaging, and presentation skills
Proven ability to work cross-functionally with product, sales, and marketing teams
Fast learner who thrives in a dynamic, fast-paced environment and brings attention to detail

Preferred

MBA preferred

Benefits

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching
Mental health support platform offering personalized care and resources for all covered employees and their dependents
Generous employee stock purchase plan
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave

Five9

4.1 Glassdoor

Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX. The New CX redefines how brands connect with customers through seamless and efficient AI-driven journeys that anticipate and meet each customer’s unique needs. Our unified cloud-native offering enables AI and human agents to create hyper-personalized customer experiences, so every customer interaction is more connected, effortless, and personal. Trusted by 3,000+ customers and 1,400+ partners globally, Five9 brings together the power of our AI, our platform, and our people to drive AI-elevated CX.

Founded in 2001

San Ramon, California, USA

3K employees (124 in marketing)

www.Five9.com

73% recommend to a friend

75% CEO approval