Responsibilities

• Evolve the core messaging for ActiveOrder, emphasizing its unified architecture, version-less innovation, and differentiated capabilities such as Distributed Order Management, real-time promising, and omnichannel customer engagement.
• Craft differentiated positioning for order orchestration, customer service, and store fulfillment, showcasing how customers can outpace competitors with a modern, cloud-native OMS.
• Translate complex order management and customer experience concepts into clear, value-based stories that resonate with digital commerce executives, omnichannel leaders, customer service leaders, and IT decision makers.
• Partner with Product Management and Programs to define launch plans for new OMS capabilities, modules, and industry solutions.
• Build go-to-market strategies that amplify ActiveOrder differentiation across industries like retail, wholesale, direct-to-consumer, grocery, and B2B verticals.
• Develop enablement materials for Sales, Customer Success, and Partners that include messaging frameworks, pitch decks, FAQs, and ROI/value calculators.
• Create authoritative content that highlights Manhattan's leadership in cloud-native OMS, unified commerce orchestration, and AI-driven customer engagement.
• Partner with corporate communications and digital marketing to develop blogs, eBooks, white papers, webinars, and keynote materials.
• Act as a subject matter expert and spokesperson in internal briefings, analyst relations (Forrester, Gartner, IDC), and customer-facing events such as Momentum.
• Collaborate closely with Partner and Sales teams to ensure unified messaging across the Manhattan portfolio.

Requirements

• 7+ years of B2B or SaaS product marketing experience, with at least 3 years marketing order management, omnichannel commerce, or enterprise customer engagement software.
• Deep understanding of order management and omnichannel commerce, including distributed order orchestration, available-to-promise, sourcing and fulfillment, store fulfillment (BOPIS, ship-from-store), returns and exchanges, and customer service/case management.
• Innovative thinker, with a track record for translating strategic thinking into action plans and output.
• Exceptional written, oral, and executive presentation skills.
• Proven success managing cross-functional go-to-market initiatives from strategy through execution.
• Experience supporting enterprise software sales teams with positioning, competitive intelligence, and enablement assets.
• Considerable experience with Agentic tools for ideating and developing marketing materials, messaging and analysis.

Preferred

• Background in retail, digital commerce, omnichannel, or direct-to-consumer industries.
• Experience with wholesale B2B ordering requirements and/or ERP order management solutions
• Experience marketing to digital and commerce audiences (Chief Digital Officer, VP Omnichannel, VP Customer Experience, VP Customer Service, CIO).
• Bachelor's degree in Marketing, Business,或 related field; MBA preferred.
• Familiarity with cloud-native SaaS platforms, composable commerce ecosystems, or the OMS competitive landscape (IBM Sterling, Salesforce OMS, Oracle Retail OMS, Fluent Commerce, SAP) a plus.