Senior Producer, Merchandise

Responsibilities

• Lead kits, mailers, gifting programs, product drops, and unboxing experiences from brief through final execution — translating creative concepts into production plans with clear timelines, budgets, and critical paths.
• Manage the full production cycle: sourcing, fabrication, samples/proofs, quality control, packing, and fulfillment.
• Run multiple concurrent programs without losing sight of the details; flag risks and resolve them before they become client-facing problems.
• Source, brief, and negotiate with fabricators, printers, fulfillment partners, and logistics providers.
• Build and maintain a bench of reliable production and fulfillment partners you can call on.
• Act as the client's primary point of contact and trusted advisor — running status meetings, presenting concepts, and driving approvals and decisions.
• Set and hold expectations on scope, timeline, and budget; spot opportunities to grow the account.
• Own project budgets from scoping through final reconciliation; keep an eye on profitability, not just delivery.
• Contribute to proposals, pitches, and new business as needed.
• Establish and improve SOPs, templates, and workflows so the team can run both bespoke one-offs and larger-scale programs efficiently.

Requirements

• 5+ years of experience in experiential production, merchandising, kits production, or related field
• Proven experience independently leading complex physical production programs from brief through execution.
• Strong experience with kits, mailers, gifting, influencer sends, fulfillment, packaging, shipping, or other logistics-heavy programs.
• Deep understanding of the production process, including sourcing, fabrication, printing, packaging, assembly, warehousing, fulfillment, and logistics.
• Experience managing vendors and negotiating costs, timelines, scopes, and production requirements.
• Strong budgeting and estimating skills, with the ability to understand both project-level economics and overall profitability.
• Experience building or improving production systems, SOPs, workflows, and operational processes.
• Ability to manage multiple complex projects and competing deadlines without losing sight of the details.
• Comfortable working closely with creative teams and finding ways to make ambitious ideas executable.
• Highly organized, resourceful, solutions-oriented, and calm under pressure.

Preferred

• A strong network of production, fabrication, sourcing, fulfillment, and logistics partners is a major plus.