Responsibilities

• Apply deep measurement expertise to guide customers from use case design through value realization across LiveRamp’s Cross Media Intelligence product.
• Partner with enterprise customers to develop a Learning Agenda, leveraging analytical skills to develop hypotheses, identify opportunities, and deliver data-driven insights that inform marketing and media planning.
• Act as a trusted product and media expert to drive adoption, enhance usage, and unlock future opportunities across customer accounts.
• Build and maintain strong executive and operational relationships, earning trusted-advisor status and continuously identifying customer challenges and opportunities.
• Identify and drive account growth opportunities, including product expansion, analytics services, upsells, and renewals, in partnership with Commercial team members.
• Contribute to thought leadership by developing whitepapers, case studies, and supporting internal and external initiatives.

Requirements

• 10+ years of customer-facing and consultative account management experience at a SaaS, AdTech, media agency, or digital media services firm
• 6+ years in marketing analytics (media, customer, digital, big data), including campaign management, experimental design, and performance optimization
• Deep understanding of and knowledge of the advertising technology ecosystem (TV, DMPs, DSPs, SSPs, Ad Servers, Publishers), what they do, how they’re bought, and how they work together
• Experience managing and growing SaaS and/or subscription revenue within existing customer relationships a plus
• Excellent communicator with the ability to distill complex data into clear, compelling stories for diverse audiences
• Skilled at building trust with executives and operational teams
• Detail-oriented, organized, and comfortable in a fast paced, entrepreneurial environment
• Strategic problem solver who uses data, analytical skills and story-telling to support reasoning and decision making
• Adaptable and confident in leading customers through ambiguity to the best outcomes
• Willing to travel to customer site as needed

Preferred

• Bonus Points:
• Passion for organization, problem solving, and project management
• Quick to learn and help communicate technical concepts to clients
• Type S(startup) personality: smart, ethical, friendly, hard-working and proactive (no exceptions)
• Super independent and self-sufficient; you need very little management, only coaching and mentorship
• Great communication skills both internally and externally
• Excellent problem resolution skills and attention to detail

Benefits

• People: Work with talented, collaborative, and friendly people who love what they do.
• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.