Senior Marketing Operations Specialist

Responsibilities

• HCP engagement operations: Facilitate HCP-related paperwork and c oordinate end-to-end operational support for compensated HCP meetings and events, including intake, service-path validation, contracting, documentation, logistics, service completion, honoraria, expense reimbursement, payment follow-through and record closeout
• Project and portfolio planning: Build and manage integrated project plans, timelines, milestones, dependencies, risks and action logs across multiple concurrent initiatives. Proactively identify resource constraints, lead-time risks and priority trade-offs
• Cross-functional partnership: Serve as a central liaison across Marketing, Sales Training, HEMA, R&D, Medical Education/Medical Affairs, Legal/Compliance, Finance, Meetings & Events, IT/data partners and other stakeholders. Establish clear ownership, decision points and communication cadence
• Systems and process governance: Develop strong working knowledge of Engage HCP, SharePoint, Power Apps/request forms and related reporting tools. Promote and communicate consistent use of standard processes, templates and controls.
• Process improvement and optimization: Lead identification, prioritization and implementation of process improvements across Marketing Operations. Simplify workflows, clarify roles and handoffs, standardize intake and tracking, and improve efficiency, compliance and stakeholder experience
• Data, reporting and insights: Use operational data to monitor workload, cycle time, agreement status, utilization, spend, expirations and process exceptions. Improve data quality and translate findings into practical recommendations and leadership updates
• Training and change adoption: Create clear process guidance and educate business partners on compliant, efficient ways of working. Support adoption of new tools, processes and governance standards
• Operational excellence: Manage day-to-day priorities with accuracy and urgency while maintaining a strong customer-service mindset. Escalate issues early and drive timely resolution across stakeholders
• Product Life Cycle Process (PLCP): Develop working knowledge of PLCP and associated Marketing deliverables to facilitate collaboration with Upstream and Downstream product launch process and deliverables

Requirements

• Bachelor's degree in business, marketing, communications, operations or a related field
• A minimum of 4 years of relevant experience in marketing operations, project management, business operations, healthcare, medical device or another regulated environment
• Demonstrated ability to lead complex, cross-functional projects with multiple workstreams, senior leadership stakeholders and competing priorities
• Excellent project management, organization, problem-solving and follow-through skills
• Strong aptitude for data, including the ability to organize, analyze and communicate operational information and insights
• Excellent written and verbal communication skills, with the ability to influence without direct authority
• High attention to detail and sound judgment when managing compliance-sensitive processes, documentation, deadlines and budgets

Preferred

• Experience supporting HCP contracting, consulting services, meetings/events, honoraria or expense reimbursement
• Experience with process mapping, continuous improvement, workflow design or change management
• Experience with systems such as Engage HCP, SharePoint, Power Apps, DocuSign, Excel, Tableau or Power BI
• Ability to convert ambiguous business needs into clear processes, plans, ownership and measurable outcomes
• Collaborative, proactive and adaptable working style with professional maturity and a continuous-learning mindset