Responsibilities

• Design and oversee qualitative and quantitative research programs leveraging simulated capabilities. While translating business questions into research initiatives that deliver actionable customer insights.
• Build repeatable research frameworks, playbooks, and measurement approaches.
• Lead end-to-end research activities including study design, participant recruitment strategy, analysis, insight generation, and executive reporting.
• Ensuring research outputs drive measurable business decisions and customer experience improvements.
• Influence decision making through data-driven storytelling and customer-centric recommendations by presenting findings, recommendations, and strategic roadmaps to executive audiences.
• Serve as business lead for agents within the platform building, maintaining, and ensuring the accuracy of the product.
• Establish governance, operating models, workflows, and quality standards for platform usage.
• Partner with technology, data science, and vendor teams to ensure successful implementation and enhancements. Monitor platform performance, utilization, and business impact.
• Maintain agent banks for relevant stakeholders for simulation. Ensure output and simulation results are relevant and when not, reach out to our platform team to rectify results.
• Lead development of customer archetypes, digital twins, synthetic audiences, and agent-based research methodologies.

Requirements

• 7+ years of experience in customer insights, market research, product management, strategy, consulting, or related disciplines, working in healthcare, pharmaceutical, health services, or other regulated industries.
• 5+ years of experience leading research agendas, conducting qualitative/quantitative research, and translating insights into product action, using a statical platform such are r, python, or other stats packages to conduct research.
• 5+ Demonstrated relationship management skills at the senior level; capacity to quickly build and maintain credible relationships at varying levels of the organization simultaneously.
• 4+ years tracking and monitoring ROI and establishing additional ways to monetize platforms.
• Candidate should have strong analytical capabilities, communication, and storytelling skills in which success translates findings into business outcomes.
• Working knowledge of privacy, research compliance, and AI-governance (HIPAA. IRB standards, GDPR, etc).
• Experience in pharmaceutical R&D, non-clinical and research cycles with expert knowledge around the various stakeholders in the healthcare space around the product life cycle.

Preferred

• A keen understanding of the Artificial Intelligence landscape and emerging industry trends, with a track record of applying new technologies to solve business problems for enabled research and syntenic audience methodologies.
• Experience leading platform adoption, change management, and enterprise scaling initiatives.
• A history of working with teams to automate data pipelines ensuring results are reputable and time tor research is reduced while ensuring the data is safe in transit.
• Familiarity with agent-based modeling, digital twins, customer journey analytics, and advanced customer intelligence tools.
• Working knowledge of IQVIA, Komodo, and other platforms supplementing pharmaceutical research.

Benefits

• Great benefits for great people
• We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.