Senior Manager, Marketplace Demand

Responsibilities

• Lead the team that serves as the primary point of contact for PSA Exchange buyers, developing tailored strategies to grow their businesses and solve their problems
• Own the demand-side sales and account management function, with a primary focus on acquiring new buyers, growing existing accounts, and reactivating lapsed accounts
• Work closely with top accounts on joint business plans and yearly goals
• Set team goals, coach and develop account managers, and hold the team accountable to measurable buying and retention outcomes
• Monitor buying performance and metrics to identify opportunities for optimization and growth
• Represent buyer needs internally by surfacing insights and feature requests that improve PSA Exchange performance and usability
• Support special programs, campaigns, or events designed to drive awareness and participation in PSA Exchange

Requirements

• Deep experience and familiarity with trading cards and the collectibles buyer community
• Proven ability to lead and develop a team of account managers or sales professionals
• Proven ability to manage relationships with multiple stakeholders, including external, and drive measurable business outcomes
• Excellent communication, organization, and problem-solving skills
• Proficient with Google Sheets / Microsoft Excel and comfortable working with performance data
• 9+ years of experience in account management, sales, or client success, including 2+ years leading a team (preferably in eCommerce, marketplaces, or collectibles)
• Travel of up to 15% is required for this role
• Candidates must be authorized to work in the United States.

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities