Responsibilities

• Lead the Marketing Operations function, managing workflows, governance, prioritization frameworks, and operational processes across the Marketing organization
• Maintain visibility into all marketing initiatives, providing leadership with clear reporting on priorities, capacity, risks, and resource allocation
• Oversee intake, prioritization, and workload management processes to ensure alignment with organizational goals
• Develop, implement and lead change management efforts to continuously improve operational procedures that increase efficiency, consistency, and scalability
• Analyze team capacity, resource utilization, and workflow performance to support informed decision-making
• Monitor key operational metrics, reporting on team performance, throughput, and delivery effectiveness
• Partner with Marketing leadership to identify operational gaps and implement solutions that improve execution and collaboration
• Manage a portfolio of complex marketing initiatives across multiple business units, service lines, and strategic priorities
• Oversee the full lifecycle of marketing projects, from intake and planning through execution, launch, and post-project evaluation
• Facilitate project planning, timeline development, stakeholder alignment, resource coordination, and risk mitigation

Preferred

• 7+ years of experience in marketing operations, project management, program management, or related operational leadership roles
• Experience leading complex marketing workflows in a matrixed organization
• Strong knowledge of project management and marketing methodologies, workflow management, and operational best practices
• Experience implementing and optimizing processes that improve organizational effectiveness and scalability
• Proven success managing multiple priorities across cross-functional teams
• Experience with marketing, project management, and work management platforms (Asana, Workfront, HubSpot)
• Strong analytical, communication, stakeholder management, and problem-solving skills
• Experience managing direct reports and developing high-performing teams

Benefits

• This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits.