Senior Manager, Marketing Operations & Execution

New York City, NY

$121K/yr – $208K/yrSenior Level10+ years expFull time

Posted 7 weeks ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own cross-channel marketing execution for a multi-branch financial services org, turning enterprise priorities into coordinated campaigns with strict timelines, KPIs, and regulatory alignment.

  • Own multi-channel program delivery across branches, contact center, digital, and member channels to drive deposits, loans, and member growth.
  • Standardize workflows and calendar, ensure accountability and on-time delivery with ROI-driven optimization.
  • Maintain centralized calendar and monitor results to flag risks and drive quick course corrections.

Job Description

Responsibilities

  • Lead the execution of MCU’s marketing strategy by translating enterprise priorities into actionable plans that drive deposit growth, loan production, member acquisition, engagement, and product adoption.
  • Deliver complete marketing programs across all elements of the marketing mix: advertising, public relations, digital marketing, in-branch, email, social media, sponsorships, events.
  • Establish clear ownership, timelines, milestones, and KPIs across all marketing initiatives while holding internal teams accountable for results.
  • Oversee the end-to-end delivery of integrated campaigns across branches, contact center, digital, and other member channels to ensure consistent execution and member experience.
  • Maintain a centralized campaign calendar, prioritizing initiatives based on strategic impact, business need, and departmental capacity.
  • Monitor campaign and channel results, identify risks or underperformance early, and drive corrective actions to improve speed, efficiency, and ROI.
  • Standardize workflows, intake processes, approvals, and campaign management practices while ensuring compliance with regulatory, legal, and brand standards.
  • Support enterprise initiatives including product launches, branch expansions, and digital enhancements
  • Lead a culture of accountability, urgency, collaboration, and continuous improvement that strengthens execution discipline and delivers measurable business impact.
  • Perform other duties as required
Municipal Credit Union logo

Municipal Credit Union

Municipal Credit Union has been serving the financial needs of our members since 1916. The credit union was chartered in response to the concern of New York City Mayor, John Purroy Mitchel, who wanted city employees to have a way to save at reasonable rates and a low cost borrowing alternative to loan sharks.MCU started out with one branch in the Municipal building using handwritten ledgers. At the end of the first year, nineteen charter account holders had combined deposits of $570. Today, we have 16 branches, over 630,000 members and $4.7 billion in assets.Our corporate mission is to build lifetime quality financial relationships with each member by providing competitive products and excellent service.Equal Housing Opportunity Lender. Federally Insured by NCUA.

Founded in 1916
New York, New York, USA
747 employees (20 in marketing)