Responsibilities

• Own the proof engine end to end
• Run the customer story pipeline from sourcing through legal and brand approval to publication: four published stories per quarter and a growing bench of net-new referenceable accounts.
• Own the reference database and process so Sales and CS know which customer can speak to which use case, industry, and outcome.
• Recruit, brief, and prepare customers for analyst evaluations, research, and press, starting with the Forrester Wave™ for Content Creation and Optimization Solutions.
• Use AI to compress production (first drafts, transcript synthesis, asset variants) and spend your judgment on narrative, accuracy, and business outcome.
• Co-create content with customers
• Own the byline, webinar, podcast, and joint-session calendar, built around a few durable themes: AI search discoverability, brand voice in the AI era, structuring the AI-powered marketing team, and moving from AI experiments to governed production.
• Partner with Content & Comms and their agency bench to publish on schedule.
• Supply customer insight and story raw material to the team that owns our community hub and self-paced learning.
• Drive the Customer Advisory Board programs & Post-Sale Customer Onsites

Requirements

• 8-12 years in customer marketing, advocacy, content marketing, or communications at a B2B SaaS company, with meaningful enterprise experience.
• A portfolio of customer stories you sourced and shepherded through enterprise legal, brand, and comms approval. You know why stories stall and how to unstick them.
• Experience running a high-touch, executive-level in-person program (advisory board, customer council, summit).
• Strong writing and editorial instincts: you can interview a practitioner, find the story inside a vague metric, brief an agency, and make a mediocre draft good.
• Comfort with senior stakeholders on both sides, from CMO-level customers to Jasper executives.
• An AI-forward operating style: you already use AI to remove production work and have a point of view on where it helps and where it doesn’t.
• Measurement fluency with cohort comparisons, usage data, and attribution, and a preference for leading indicators over vanity numbers.
• Cross-functional credibility with Sales and CS. This role has no authority over the accounts it needs, so influence is the job.
• Familiarity with martech or AI category and experience with analyst relations

Benefits

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families
• 401(k) program with up to 2% company matching
• Equity grant participation
• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work
• FlexWellness program ($1,800 annually) to help support your personal health goals
• Generous budget for home office set up
• $1,500 annual learning and development stipend
• 16 weeks of paid parental leave
• We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.