Senior Manager, Community Engagement

Responsibilities

• Oversee planning of programming across Fidelity Institutional client segments and communities to ensure consistent approach to integrate peer-to-peer opportunities in all client events.
• Lead the development and execution of community engagement strategies that increase member participation, drive peer-to-peer engagement and create value for members.
• Develop and manage high-impact community programs/events, research initiatives, member cohorts and member committees to keep community engaged and informed.
• Monitor and analyze community engagement metrics, KPIs to assess performance and identify opportunities for growth.
• Oversee ongoing community platform health, including content management, discussion moderation, and turning member conversations into useful business insights.
• Contribute to quarterly scorecards and reporting to deliver executive-level insights that demonstrate community impact and outcomes. Build frameworks for measuring program effectiveness, engagement trends, and member outcomes.
• Establish and maintain community governance processes, operating procedures, and best practices that support scalable community operations.
• Monitor industry trends and emerging community management practices to drive innovation.

Requirements

• 8 plus years of experience in community management, program management, member engagement, customer/community experience, association management, or related fields. Experience in program development, content development, event planning, content coordination, or marketing.
• You will have the opportunity to build trust and credibility across stakeholders while fostering a culture of teamwork and shared accountability.
• Salesforce and/or Salesforce Marketing Cloud experience a plus.
• Experience managing a community platform a plus.
• You are a motivated and organized individual with the ability to support multiple projects simultaneously.
• Collaboration is essential—you work well with partners throughout all stages of the event planning process.
• You bring a customer‑first mindset to your work, focusing on solving customer needs throughout the event lifecycle.
• Bachelor’s degree in a relevant field of study.
• Proven ability to lead cross-functional initiatives and influence outcomes across multiple stakeholders.

Preferred

• Salesforce and/or Salesforce Marketing Cloud experience a plus.
• Experience managing a community platform a plus.

Benefits

• We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.