Responsibilities

• Own PR across corporate and product communications , aligning media strategy and messaging with company goals, product launches, and business milestones.
• Drive media engagement across business, tech, trade and broadcast. Proactively pitch stories, build relationships with media, and secure standout coverage while finding creative, non-traditional ways to tell our story too.
• Develop executive thought leadership programs : shape unique points of view, craft messaging and soundbites, grow executive presence on LinkedIn, and secure top-tier speaking and media opportunities for our C-suite - especially our Chief Product Officer but also supporting programs for our CTO, CMO and on occasion co-CEOs and CFO.
• Own and evolve Klaviyo's agent story: build a distinctive point of view that sets Klaviyo’s agents apart to help position Klaviyo as a leader in the agent and AI space.
• Lead data-driven narrative development: Collaborate with product, marketing, and analytics teams to surface insights from Klaviyo’s platform and turn them into compelling narratives and media angles.
• Manage PR agencies : Lead our relationship with our US and European PR agencies
• Support and train spokespeople : providing message development, prep, and coaching for interviews, and speaking engagements.
• You'll also partner cross-functionally - especially with Product Marketing, Investor Relations, Content, Internal Comms - to identify timely, relevant stories and ensure our messaging is consistent, clear, and media-ready.
• Work closely with the content team on reactive blog posts responding to industry news
• Use and build AI tools to automate and speed up the team's workflows

Requirements

• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field, or equivalent practical experience.
• 10+ years of relevant experience in public relations, corporate communications, media relations, or a related field, including experience in-house and/or at an agency.
• Experience supporting technology, SaaS, B2B, or other high-growth companies strongly preferred.
• Demonstrated experience developing corporate and product communications strategies, partnering with senior executives, and leading high-impact media and thought leadership programs.

Benefits

• In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.