Responsibilities

• Set the content operations and production strategy across Twilio’s priority Global Events portfolio, with primary focus on SIGNAL and SKO.
• Lead SIGNAL breakout content operations and production, including CFP, session intake and selection workflows, agenda and speaker data, deck readiness, technical checks, Speaker Ready Room, and onsite delivery.
• Partner on SIGNAL General Session production, providing senior leadership across technical planning, rehearsals, vendor coordination, and show readiness.
• Own SKO production strategy and delivery, including production-partner scope, technical planning, budget oversight, rehearsals, and onsite execution.
• Lead production agencies and vendors across priority programs, setting scope, standards, budgets, deliverables, performance expectations, and escalation paths.
• Own the event content systems and technology strategy, including Sessionboard and related platforms, and ensure accurate, connected data across agenda, speaker, content, and production workflows.
• Establish scalable operating models for content intake, agenda management, deck delivery, production handoffs, reporting, and onsite execution.
• Operationalize the speaker communications and experience standards established by the Sr. Global Event Manager, Content Strategy & Speaker Experience through systems, processes, vendors, and onsite workflows.
• Serve as the content and production lead for SIGNAL World Tour in partnership with the Flagship Events Lead, providing strategic oversight of production planning, content operations, agency delivery, and Tier 1 onsite execution.
• Make senior-level decisions and recommendations across production approach, scope, budget, resourcing, technology, operational feasibility, risk, and attendee experience.

Requirements

• 7+ years in event production, content operations, event technology, or large-scale B2B events.
• Proven leadership of complex event production across multiple programs, stages, vendors, stakeholders, and deadlines.
• Demonstrated ownership of production strategy, technical planning, budgets, scopes of work, vendor management, risk, and onsite delivery.
• Deep knowledge of breakout content operations, including CFP, session intake, agenda management, deck readiness, technical checks, and Speaker Ready Room.
• Hands-on proficiency with event content systems and agenda platforms, including session data, speaker records, reporting, and production handoffs.
• Strong command of General Session and breakout production, rehearsals, show flow, livestream or recorded content, and onsite execution.
• Sound judgment when making tradeoffs across scope, budget, timeline, technology, production quality, and attendee experience.
• Strong cross-functional leadership, stakeholder management, and operational decision-making skills.
• A track record of building scalable operating models, governance, standards, and playbooks.
• Ability to lead agencies, vendors, contractors, and supporting resources while retaining accountability for final delivery.

Preferred

• Background leading production or content operations for a global roadshow or regional event portfolio.
• Familiarity with large-scale technology, SaaS, developer, customer, sales, or executive events.
• Hands-on knowledge of Sessionboard, Swoogo, RainFocus, Airtable, Cvent, or similar platforms.
• Fluency in production budgeting, vendor negotiations, and change-order management.
• Strong partnership skills across Product Marketing, Customer Marketing, Brand, Creative, Legal, Sales Enablement, regional marketing, and executive stakeholders.
• Knowledge of livestream, broadcast, recording, and on-demand content workflows.
• Comfort operating in a fast-paced, highly matrixed global environment.

Benefits

• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.