Responsibilities

• Own Production: Build, QA, schedule, and deploy emails and journeys across a portfolio of client programs, end-to-end.
• Manage recurring sends with zero tolerance for deployment errors; you catch the problem, not the client.
• Troubleshoot in-platform when things break: rendering issues, automation failures, data extension errors, and deliverability concerns.
• Turn briefs into clean, production-ready builds, ask the questions before you start, not after.
• Go Deep in ESPs: Work inside client ESPs to execute campaigns, primarily Salesforce Marketing Cloud and iPost, with others depending on the client.
• Build and maintain audiences, data extensions, and segmentation logic that runs reliably at production scale.
• Configure automations, journeys, and triggered sends from brief to deploy.
• Edit HTML and CSS in templates to fix rendering issues, update content, or apply client-specific customization.
• Use AI Like You Mean It: Use AI tools across your workflow to produce faster and with fewer errors: copy review, HTML generation, QA checklists, and audience logic drafting.
• Operate Vertex's internal AI production tooling as a primary user and help improve it through real feedback.
• Push yourself to become more AI-fluent every month, because this is how we operate and how this role grows.
• Raise the Quality Bar: Enforce quality standards on every send: links, rendering, audience verification, subject lines, and offer accuracy.
• Document build patterns and technical procedures so the team runs on shared standards rather than tribal knowledge.
• Spot workflow inefficiencies and fix them; standardize, simplify, or automate what does not need to be manual.

Requirements

• 5+ years of hands-on email production experience at a senior level — real programs, real volume, real complexity
• Deep, hands-on expertise in at least one major ESP (Salesforce Marketing Cloud, iPost, HubSpot, Klaviyo, Marketo, Braze, or Eloqua)
• Comfortable writing, reading and editing HTML and CSS for email
• Strong fundamentals in audience logic, segmentation, data extensions, and email deliverability
• Active, current use of AI tools in professional work
• Strong written communication
• Remote discipline across multiple active programs
• Attention to detail

Nice to Have

• Experience across multiple ESPs
• Salesforce Marketing Cloud or iPost depth specifically
• AMPScript or other scripting languages for dynamic content and personalization
• SQL for data extension management, segmentation, or reporting queries
• Agency or multi-client production background
• Deeper AI workflow experience: structured prompting, multi-step automation, custom GPTs or agents
• Background in B2B associations, membership organizations, or professional publishers
• Familiarity with Wrike, Monday.com, or equivalent project management tools

Benefits

• Health, Dental & Vision: Full employee health coverage paid by the company
• Home office setup: Laptop, mouse, keyboard, monitor
• 401(k) with Company Contribution: Safe harbor plan with company contributions whether you contribute or not
• Unlimited PTO: Take the time you need, when you need it
• Fully Remote: Work from anywhere in the US, no return-to-office hidden agenda
• Team Meet-Ups: Periodic in-person gatherings throughout the year to connect, plan, and have fun
• Real Impact, Small Team: Your work is visible from day one and shapes how we operate