Responsibilities

• Build, configure, QA, schedule, and deploy email marketing campaigns within ESP platforms, ensuring accuracy and on-time delivery.
• Execute audience segmentation, list uploads, suppression management, and targeting based on campaign requirements.
• Perform comprehensive quality assurance on all campaigns, including content, links, dynamic content, personalization, tracking, rendering, and functionality across devices and email clients.
• Partner with Email Production Specialists to validate template functionality and troubleshoot rendering or coding issues.
• Collaborate with Email Campaign Managers to understand campaign objectives, timelines, priorities, and deployment requirements.
• Manage campaign scheduling and deployment according to production calendars and service-level expectations.
• Troubleshoot and resolve campaign setup, deployment, and platform-related issues, escalating when appropriate.
• Maintain accurate campaign documentation, deployment records, and operational processes.
• Ensure adherence to email marketing best practices, deliverability standards, compliance requirements, and data integrity.
• Support A/B testing, campaign validation, and pre-launch approval processes.

Requirements

• Bachelor’s degree in Marketing, Communications, Information Systems, or a related field (or equivalent professional experience)
• 3–5+ years of experience in email operations, campaign execution, marketing operations, or email production (experience level dependent on Senior vs. Specialist)
• Hands-on experience building, testing, and deploying email campaigns in ESPs such as Salesforce Marketing Cloud, Adobe Campaign, Braze, Iterable, Acoustic, or similar platforms
• Experience with audience segmentation, list management, data imports, and campaign configuration
• Strong quality assurance, troubleshooting, and problem-solving skills
• Familiarity with email marketing best practices, including deliverability, CAN-SPAM/GDPR compliance, and accessibility
• Working knowledge of HTML/CSS for email, including the ability to troubleshoot rendering issues
• Experience using email QA and testing platforms such as Litmus or Email on Acid
• Familiarity with UTM tracking, campaign tagging, and analytics validation
• Experience working in a high-volume agency or enterprise marketing environment

Preferred

• Strong communication skills and collaboration with cross-functional teams (Production, Strategy, Account Management, Technology)
• Process improvement mindset
• Experience working in a high-volume agency or enterprise marketing environment

Benefits

• Paid time off that includes Unlimited Vacation Time, Annual Sick Days, Mental Health Days, and Holidays
• Dental, Vision, and Health Insurance
• 401(k) with a company match program
• Paid Parental Leave