Senior Director, Marketing and Communications, Project Management

Responsibilities

• Design, implement, and refine workflow processes to streamline operations, reduce bottlenecks and improve productivity across the team.
• Manage a project and content management team: Develop timely and tailored performance reviews for direct reports. Maintain up-to-date job descriptions and recruit new staff. Provide mentoring, coaching, and career advice to staff, as appropriate. Serve as an ardent and visible advocate for the team and as a key partner in fundraising efforts, building strong relationships with Development and hospital colleagues.[ZZ1.1]
• Manage the end-to-end delivery of marketing, communications, and digital engagement services, maintaining high standards of quality and satisfaction across all platforms and audiences while driving continuous improvement throughout the department.
• Lead the implementation and optimization of project management tools and platforms (e.g. Workfront) to ensure they meet evolving business needs and enable operational transparency.
• Serve as a key contributor to the fiscal year planning process, including goal setting, tracking, and budgeting, working across units to help align resources with strategic objectives and ensure fiscal responsibility.
• Establish and monitor key performance indicators (KPIs) to track progress, measure outcomes, and report results to leadership and stakeholders.
• Foster a culture of collaboration and open communication, uniting team members around shared goals, and ensuring efficient operations and the successful delivery of all projects.
• Monitor and assess departmental resources—human, financial, and technological—to support evolving project demands and organizational priorities.

Requirements

• Bachelor’s degree required and 10+ years of related experience.
• Proven ability to manage cross-functional teams and lead resource planning at a senior level
• Demonstrated expertise in workflow optimization, process improvement methodologies, and project management technology
• Experience with budgeting and performance tracking in a fast-paced, results-oriented environment
• Exceptional strategic thinking, communication, and analytical skills, with a keen ability to solve problems and drive change
• Track record of facilitating team collaboration and ensuring seamless project delivery
• Proficiency in Microsoft 365 applications and project management technologies such as Basecamp, Workfront, and Asana

Benefits

• The Mass General Brigham Development Office offers excellent benefits, competitive salaries, and a hybrid flexible work schedule.