Senior Director, Marketing and Communications, Project Management

Responsibilities

• - Design, implement, and refine workflow processes to streamline operations, reduce bottlenecks and improve productivity across the team.
• - Manage a project and content management team:
• - Develop timely and tailored performance reviews for direct reports.
• - Maintain up-to-date job descriptions and recruit new staff.
• - Provide mentoring, coaching, and career advice to staff, as appropriate.
• - Serve as an ardent and visible advocate for the team and as a key partner in fundraising efforts, building strong relationships with Development and hospital colleagues.[ZZ1.1]
• - Manage the end-to-end delivery of marketing, communications, and digital engagement services, maintaining high standards of quality and satisfaction across all platforms and audiences while driving continuous improvement throughout the department.
• - Lead the implementation and optimization of project management tools and platforms (e.g. Workfront) to ensure they meet evolving business needs and enable operational transparency.
• - Serve as a key contributor to the fiscal year planning process, including goal setting, tracking, and budgeting, working across units to help align resources with strategic objectives and ensure fiscal responsibility.
• - Establish and monitor key performance indicators (KPIs) to track progress, measure outcomes, and report results to leadership and stakeholders.

Requirements

• - Bachelor’s degree required and 10+ years of related experience.
• - Proven ability to manage cross-functional teams and lead resource planning at a senior level
• - Demonstrated expertise in workflow optimization, process improvement methodologies, and project management technology
• - Experience with budgeting and performance tracking in a fast-paced, results-oriented environment
• - Exceptional strategic thinking, communication, and analytical skills, with a keen ability to solve problems and drive change
• - Track record of facilitating team collaboration and ensuring seamless project delivery
• - Proficiency in Microsoft 365 applications and project management technologies such as Basecamp, Workfront, and Asana