Senior Director, Client Service

Responsibilities

• As a Senior Director within Brand Client Service, you’ll manage the execution of full-scale custom research studies for strategic local and global clients.
• You’ll leverage your expertise and our best-in-class study solutions to provide business insights that matter to our clients, managing multiple project teams, and developing issue-focused analyses.
• You’ll be responsible for building a strong relationship with the clients in your portfolio through high impact deliverables and engagement to grow the business with Kantar.
• As a Senior Director, you will be leading a portfolio of $2.5-$5M in revenue.
• Lead small to mid-size accounts; overseeing (small) accounts and involved in day to day of projects (for mid-size to large, complex, high demand accounts)
• Independently address client questions and requests, manage expectations and deadlines while providing status updates, coaching on complex or new challenges.
• Design research and ensures quality delivery from junior staff (survey design, sample, specs, to deliverables)
• Responsible for delivering on client servicing values and driving client satisfaction
• Strong critical and analytical thinker and able to build story driven and insightful reports with guidance from senior report
• Loops in senior support when needed

Requirements

• 7+ years of experience managing high volume quantitative research studies, interfacing with clients to proactively deliver on agreed KPIs., including 1+ years managing people.
• Bachelor’s degree in Marketing, Social Sciences or related field, Masters preferred
• Proven analytical expertise and storytelling experience – must be able to turn data into an insightful story.
• Proven track record to positively impact client outcomes and ability to influence clients.
• Excellent verbal and written communication with internal/external clients using logical reasoning and problem-solving skills.
• Proven ability developing strong relationships that drive internal/external customer satisfaction.
• Natural curiosity, a can-do attitude and comfort with ambiguity.

Benefits

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO