Responsibilities

• The Client Relationship
• You are the day-to-day face of Chalice on your accounts, across both brand and agency sides.
• Build and maintain a real stakeholder map — who holds budget, who influences, and who we haven't yet met — and develop those relationships deliberately, not only when we need something.
• Know how your accounts are performing, how the client believes they're performing, and where those two views differ.
• Account Strategy and Growth
• Hold a point of view on how each account can grow and which of our capabilities gets us there.
• Build and maintain a growth plan for every key account — the account thesis, the stakeholder map, a revenue ambition, and named next actions with owners and dates.
• Build the growth thesis for each account and help unlock the budget behind it. You'll identify where incremental budget and expansion opportunities sit, shape the opportunity, and stay involved as it develops alongside your Sales counterpart.
• Turn strong campaigns into proof points and case studies that help us win similar clients.
• Anticipating and Questioning the Ask

Requirements

• 5–7 years in programmatic advertising, ad tech, or ad operations with a strong client-facing component, or equivalent scope.
• Owned a named book of strategic or enterprise accounts
• Built relationships with senior client and agency stakeholders at the director level and above
• Talked a client out of something, or redirected a brief that wasn't going to work
• Identified and shaped an expansion opportunity, not just serviced one
• Run accounts where you set the agenda rather than responded to one
• Strong working knowledge of DSPs (The Trade Desk, DV360, and others), social platforms (Meta, TikTok, and others), SSPs, DMPs, and how the wider programmatic ecosystem fits together.
• You understand identity, measurement, and auction dynamics well enough to hold a credible technical conversation and to know when to bring in TAM or Solutions Architecture.
• Comfortable in Excel (pivot tables, lookups), and with SQL and BI tools such as Superset or Tableau for performance analysis.
• Able to explain complex technical concepts in plain, actionable terms to non-technical stakeholders.

Benefits

• Medical, dental, and vision insurance
• 401(k) options
• Unlimited PTO
• 11 company holidays
• Office-wide closure between Christmas Eve and New Year's
• Office start-up stipend and in-office meal allowance