Responsibilities

• Shape the narrative: Develop clear, consistent storytelling frameworks that connect Cyara’s innovations (AI Trust, Agentic AI, CX Assurance) to customer outcomes and market trends
• Create high-impact content: Write and edit compelling content across formats — blogs, bylines, whitepapers, web copy, video scripts, event narratives, and social storytelling
• Translate technical to human: Partner with product, AI, and engineering teams to distill complex technology into engaging, plain-language stories that resonate with buyers, analysts, and other influencers
• Elevate thought leadership: Collaborate with executives to craft point-of-view pieces, keynote messages, and perspectives that advance Cyara’s leadership position in AI and CX
• Drive editorial excellence: Maintain narrative consistency across owned, paid, and earned channels
• Collaborate across teams: Work closely with corporate comms, product marketing, events, and demand gen to ensure content aligns with pipeline and brand goals

Requirements

• Minimum of 7 years of experience in content strategy, storytelling, or editorial roles within B2B SaaS, enterprise software, AI, or CX technology
• Exceptional writing and editing skills — you know how to find the human story in complex ideas
• Strong understanding of how to tailor stories for different audiences (executives, analysts, prospects, customers)
• Ability to translate product or technical insights into business and emotional value propositions
• Experience partnering cross-functionally with marketing, product, and communications teams
• Proven track record of crafting thought leadership that builds credibility and drives engagement
• A self-starter with high creative energy, editorial judgment, and the ability to manage multiple priorities

Preferred

• Background in journalism, creative writing, or communications
• Experience ghostwriting for executives or shaping corporate narratives
• Familiarity with AI, machine learning, or CX ecosystems
• A portfolio showcasing a range of storytelling formats and channels

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Flexible work schedules and remote first environment
• Unlimited Time Off in addition to paid holidays
• Life and disability programs
• 401(k) matching program