Senior Community Manager

Responsibilities

• Build, lead, and develop a high-performing on-site team across leasing, operations, resident experience, and maintenance.
• Establish clear performance expectations and create accountability around operational, financial, leasing, and customer service objectives.
• Conduct regular coaching conversations, performance evaluations, development planning, and ongoing feedback discussions.
• Partner with Talent Acquisition and People Operations on hiring, onboarding, workforce planning, employee relations, and talent development initiatives.
• Identify and develop future leaders through coaching, mentorship, and performance management while supporting long-term succession planning efforts.
• Foster a culture of accountability, ownership, collaboration, operational excellence, and resident-focused service.
• Evaluate organizational effectiveness and make recommendations regarding staffing, structure, development opportunities, and resource allocation.
• Provide leadership and support during high-demand operational periods, including leasing season, move-in, move-out, turn, and major resident engagement initiatives.
• Own the property-level budget, forecasting, and overall financial performance of the asset.
• Monitor revenue, occupancy, delinquency, concessions, expenses, and variance reporting while implementing corrective actions as needed.

Requirements

• High school diploma or equivalent required; Bachelor's degree preferred
• 5+ years of progressive property management experience, preferably within student housing
• Demonstrated success leading teams, driving property performance, and achieving leasing, financial, and resident satisfaction goals
• Strong financial acumen including budgeting, forecasting, expense management, operational reporting, and business performance analysis
• Experience evaluating performance trends, implementing corrective action plans, and driving measurable business results
• Proven ability to develop team members, create accountability, and build high-performing teams
• Strong leadership, communication, coaching, decision-making, and relationship-building skills
• Ability to exercise independent judgment and effectively manage competing priorities in a fast-paced environment
• Proficiency with Microsoft Office and property management software platforms

Preferred

• High school diploma or equivalent required; Bachelor's degree preferred
• 5+ years of progressive property management experience, preferably within student housing
• Demonstrated success leading teams, driving property performance, and achieving leasing, financial, and resident satisfaction goals
• Strong financial acumen including budgeting, forecasting, expense management, operational reporting, and business performance analysis
• Experience evaluating performance trends, implementing corrective action plans, and driving measurable business results
• Proven ability to develop team members, create accountability, and build high-performing teams
• Strong leadership, communication, coaching, decision-making, and relationship-building skills
• Ability to exercise independent judgment and effectively manage competing priorities in a fast-paced environment
• Proficiency with Microsoft Office and property management software platforms
• Student housing operations, leasing performance, occupancy management, and large-scale turn execution

Benefits

• A culture that provides you with a sense of belonging
• Competitive pay that values your contributions
• Generous PTO to disconnect or celebrate life milestones
• Paid 14+ holidays, including your birthday, to disconnect and celebrate
• Cell phone stipend included
• Paid Parental Leave that begins after 90 days
• Paid volunteer time off to give back to your community
• Robust health plan options that begin within at least 30 days of your employment
• Yearly subscription to a meditation app for personal wellness
• An environment that provides you a voice to share your perspectives