Member Engagement Coordinator

Responsibilities

• Member Engagement Coordination and execution of member activations and engagement activities on the public floor and virtually Coordinate and attend membership pop-ups at external community events and trade shows to support member acquisition and retention Liaise with internal Academy departments to support the administrative setup and delivery of standard member offerings and benefits. Engage with members in the building during member hours and during opening hours Assist with the preparation, scheduling, and distribution of routine member communications; compile member inquiries and basic feedback for review by senior staff Membership Events Provide administrative and logistical support for membership events, Members' Month activities, and membership renewal events under the direction of event leads. Day of support at membership events, Members' Month Activities, and membership renewal events. (may include some weekend and evening support) Day of support at membership renewal events and Members' Month Activities ( includes some weekend and evening support) Day of support of external pop-ups at community events and tradeshows Actively engage with members and prospective members at all events Assist with event prep tasks, including schedule tracking, staffing setup, and coordinating materials with internal Academy partners as assigned. Member Program Administration and Stewardship Coordinate administrative tasks, including scheduling meetings, taking notes, and following up on action items in conjunction with event planning and coordination. Respond to routine member inquiries regarding status, billing, and general benefits using established guidelines; escalate complex inquiries or sensitive issues to senior team members Support with membership creative asset requests and inventory Assist with membership database input, clean-up, and logging membership sales as required Follows all Academy safety regulations Other duties as assigned

Requirements

• 1–2 years of administrative support, customer service, or event support experience
• Proficient with Google Workspace (Docs, Sheets, Drive, Forms) or similar software
• Experience working in a CRM database and a willingness to learn the Academy database (Tessitura)
• Knowledge and interest in the Academy and enthusiasm for the mission
• Ability to work evenings and weekends as required
• Exceptional oral, written, and interpersonal communication skills are essential for effectively engaging a diverse audience, providing superior customer service, and communicating professionally with members, staff, cross-functional teams, and external stakeholders.
• Possess a proactive, solution-oriented work ethic and strong analytical skills, enabling clear, professional correspondence and problem-solving for members.
• Excellent organizational skills, flexibility, and good judgment are necessary to manage simultaneous tasks, multiple projects, and timelines.
• Ability to follow established operational procedures, manage daily priorities, and work effectively within a collaborative team environment
• Demonstrated computer proficiency, including Google Workspace, and the ability to quickly learn new software; demonstrated database experience in Tessitura or similar systems is preferred.