Senior Community Manager

Responsibilities

• Analyze community lifecycle data and sentiment to ideate, test, and execute strategic campaigns that improve retention and decrease churn.
• Execute personalized, 1:1 outreach to top creators and high-value members to build long-term relationships and drive authentic advocacy.
• Conceptualize and manage end-to-end member gifting programs, custom swag drops, and surprise-and-delight campaigns to reward active users.
• Build scalable UGC pipelines in collaboration with Editorial and Marketing teams to elevate member-generated content across brand channels.
• Establish repeatable frameworks, operational playbooks, and community guidelines to ensure initiatives run efficiently as the platform grows.
• Identify and negotiate strategic co-marketing partnerships with complementary brands and creator groups to expand community reach.
• Champion the voice of the community internally, translating member feedback and behavioral trends into actionable business insights.

Requirements

• Possesses 4+ years of professional experience in community management or community marketing, ideally within consumer platforms, creator networks, or UGC-driven brands.

Preferred

• Brings previous experience working directly within product sampling, consumer reviews, or influencer marketing platforms.
• Possesses experience organizing both virtual and regional in-person member events.
• Demonstrates strong strategic and operational balance, with a proven ability to turn high-level retention goals into clear execution plans.
• Displays exceptional interpersonal and written communication skills with a track record of effective 1:1 member engagement.
• Exhibits strong data literacy, with comfort using community health metrics (retention, cohort activation, churn) to inform decisions.
• Demonstrates a highly collaborative approach to working cross-functionally with marketing, design, product, operations and/or support teams.