Responsibilities

• Spot the process gaps where AI can take work off the team’s plate, starting with our own internal processes and reporting first.
• Build the lighter solutions yourself — the quick, low-code fixes that relieve day-to-day churn.
• Route the bigger needs, well-scoped and RAI/SFI-ready, to WDS Business Strategy & Operations, where enterprise-grade agents and funding sit, so the business gets the right tool for the job.
• Take AI to our partners and put it to work across the customer journey, so every account person has a clear AI pitch for the end customer and we grow partner AI adoption.
• Champion AI adoption across the function and region, helping teams build the daily habits that make AI stick.
• Create a pipeline of AI opportunities, prioritized on business value, scalability, and feasibility, and lead the pilots with clear success criteria for what gets scaled.
• Apply AI within the retail labor ecosystem itself — from field insights and training to labor optimization, reporting, and measurement.
• Share learnings, best practices, and successful use cases across North America and with global stakeholders.
• Own the strategy and execution of Microsoft’s North America retail labor program across priority retail partners in the U.S. and Canada, ensuring our investments deliver exceptional customer experiences and measurable business impact.
• Develop and lead the North America retail labor strategy across Microsoft’s priority retailers, aligning investments to business priorities, product launches, seasonal moments, and partner opportunities.

Requirements

• Bachelor's Degree in Business, Marketing, Communications, Public Relations or related field AND 6+ years digital, retail, channel marketing, marketing, retail sales, or commercial sales experience
• OR equivalent experience.
• 2+ years project leadership/generic management experience.

Preferred

• Master's Degree in Business Administration, or related field AND 8+ years Digital, Retail, Channel Marketing, Marketing, Retail Sales, or commercial sales experience
• OR Bachelor's Degree in Business, Marketing, Communications, Public Relations or related field AND 12+ years digital, retail, channel marketing, marketing, retail sales, or commercial sales experience
• OR equivalent experience.