Senior Account Manager

Seattle, WA (Remote)

$120K/yr – $140K/yrSenior Level5+ years expFull time

Posted 2 weeks ago

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Job Summary

Own the client relationship and drive strategic outcomes across healthcare accounts with cross-functional delivery, stakeholder management, and data-driven guidance.

Own 1 large client relationship with a clear strategic vision and cross-functional delivery
Bridge internal teams and senior stakeholders to translate insights into action
Provide BI-driven campaign performance updates to steer decisions

Job Description

Lead and own the overall vision for at least 1 large client relationship, providing comprehensive strategic guidance that aligns with their business objectives while seamlessly integrating into an already strong client relationship
Navigate, maintain, and cultivate senior-level stakeholder relationships, ensuring strategic alignment and business growth while maintaining appropriate professional boundaries
Serve as the primary liaison between for the client, maintaining consistent communication with key stakeholders and ensuring all relevant client parties remain well-informed of project developments. Orchestrate cross-functional internal collaboration between marketing, analytics, creative, and strategy teams, effectively breaking down silos and ensuring seamless delivery of client objectives
Demonstrate strong presence and confidence in ensuring client needs are met
Proactively monitor and analyze campaign performance through BI reporting, ensuring insights are correctly interpreted and communicated to drive strategic decision-making
Drive accountability across internal teams for deadlines, quality standards, and strategic objectives while maintaining high standards for deliverable excellence
Identify potential challenges early and implement solutions before they become issues, advocating for both client needs and internal team well-being
Serve as an extension of the client's team, demonstrating passionate advocacy for their success
Overseeing the accurate execution of work across digital advertising (Google, Meta), SEO, CRO, and analytics initiatives that consistently meets or exceeds client expectations
Managing proactive client communications, including regular status updates and executive-level presentations

QA-ing team deliverables and maintaining quality standards across all work products
Supporting business development and marketing efforts by sharing strategic insights and best practices
Facilitating effective internal and external meetings that drive project momentum and client satisfaction
What Wheelhouse offers:

A minimum of 5+ years' experience in account management, client services, or similar role specifically within a digital agency environment
Proven track record working with large healthcare clients, with deep understanding of digital advertising (Google, Meta), digital strategy (SEO, CRO), and analytics (BI reporting)
Experience leading high-profile accounts in a fast-paced agency setting, with demonstrated success in managing and growing relationships with large, high-revenue clients
Exceptional strategic thinking and analytical skills, with the ability to translate complex data insights into actionable recommendations
Outstanding ability to bridge gaps between internal teams (marketing, analytics, creative, strategy), ensuring cross-functional collaboration and breaking down silos
Excellent verbal and written communication skills with the confidence to push back when necessary while maintaining positive client relationships
Detail-oriented with strong project management capabilities and proven ability to ensure accurate execution of work across all deliverables
Demonstrated success in holding teams accountable to deadlines, quality standards, and strategic objectives
Adaptability and innovation in the face of rapidly changing industry landscapes

Wheelhouse DMG is a sought-after digital marketing agency that has worked with some of the world's most innovative healthcare, medical device, and privacy-first brands for more than a decade. We consistently deliver exceptional business value through a combination of deep marketing expertise, purpose-built technology, and creative capabilities. As platform automation and privacy regulations disrupt traditional marketing initiatives, much of our work focuses on helping healthcare and MedTech organizations drive performance in a first-party data world.
Wheelhouse DMG has earned long-term relationships with some of the world’s most innovative healthcare, medical device, and insurance brands by consistently delivering business value through a combination of deep industry expertise, proprietary technology, and an unwavering commitment to exceptional performance.From regulated industries to government agencies and beyond, our work spans sectors where privacy comes first. We have cultivated growth across service lines, channels, and categories for more than a dozen years, delivering unmatched ROI in environments where others struggle with data limitations.
At Wheelhouse DMG, we believe that our differences add to the richness of our experience together. This means we not only welcome diversity; we celebrate it! Your gender identity, your religion, your skin color, where you come from, are essential to who you are and will be welcomed here. We believe that by fostering a culture of inclusion where everyone is able to bring their whole selves to work, we will create a place where everyone feels like they belong and are valued for who they are. We have an ongoing commitment to diversity and equal opportunity for all applicants and employees. Come as you are, everyone is welcomed here -- but don't forget to apply!

Wheelhouse Digital Marketing Group

Wheelhouse DMG has earned long-term relationships with some of the world’s most innovative healthcare, medical device, and insurance brands by consistently delivering business value through a combination of deep industry expertise, proprietary technology, and an unwavering commitment to exceptional performance.From regulated industries to government agencies and beyond, our work spans sectors where privacy comes first. We have cultivated growth across service lines, channels, and categories for more than a dozen years, delivering unmatched ROI in environments where others struggle with data limitations.

Founded in 2010

Seattle, Washington, USA

32 employees (15 in marketing)

www.wheelhousedmg.com