Senior Account Manager

Responsibilities

• Establish and lead a new client services layer for the team, becoming the single point of escalation and insight for Client's marketing teams and the wider studio function.
• Act as the client's voice within the studio and the studio's voice to the client, building trusted, commercially grounded relationships with senior stakeholders on both sides.
• Serve as a strategic and commercial partner to the Creative Director, owning the client relationship infrastructure and enabling the Creative Director to focus fully on creative leadership.
• Proactively identify and pursue growth opportunities, spotting unmet needs or emerging use cases and translating them into expanded scope for the studio.
• Own the central triage of all incoming briefs, interrogating each brief, identifying gaps, sourcing additional information from marketing and briefing teams, and ensuring work is assigned to the right skillset.
• Work closely with the Project Manager to design, implement, and continuously improve processes that support brief flow, team utilisation, and on-time delivery.
• Enable knowledge sharing and collaboration across teams, maximising the full studio's capabilities and ensuring seamless handoffs when work moves between specialisms.
• Build and maintain a clear picture of studio workload, capacity, and pipeline, surfacing risks proactively and escalating where needed to the Global Account Director.
• Establish regular reporting rhythms that give Client's marketing teams and studio leadership clear visibility of progress, performance, and priorities.
• Lead process excellence across the account, identifying inefficiencies, proposing practical solutions, and embedding ways of working that scale as the studio grows.

Requirements

• Strong track record in account management within a creative agency, in-house studio, or content production environment, ideally with experience working on-site or embedded directly with a client.
• Proven ability to build and manage client relationships at a senior marketing level — commercially astute, proactive, and trusted.
• Experience establishing or significantly improving client services processes, from brief intake and triage through to workflow management and escalation frameworks.
• Skilled at working across multiple internal teams, translating client needs into clear, actionable briefs and ensuring the right capability is applied to every project.
• Strong project management sensibility — able to hold the big picture and the detail simultaneously, and to partner effectively with a dedicated Project Manager.
• Clear communicator who influences stakeholders at all levels, manages expectations with honesty, and represents the studio with credibility and calm.
• Experience tracking scope and managing the commercial implications of changes to briefs, timelines, or deliverables.
• A continuous improvement mindset — always looking for smarter ways to run an account, structure a brief, or improve how teams collaborate.
• Experience in an FMCG, beverage, or consumer brand environment is a strong advantage.
• Proficiency with project management and workflow platforms such as Monday.com, Smartsheet, Asana, or similar.