Senior Account Manager at Gelia | Rochester, NY | $65K/yr – $80K/yr

Gelia

Senior Account Manager

Rochester, NY (On-site)

$65K/yr – $80K/yrSenior Level7+ years expFull time

Posted 1 month ago

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Job Summary

Own client leadership for brand accounts and translate business goals into integrated plans while guiding cross-functional teams to measurable outcomes.

Own day-to-day client relationships and strategic communication across Creative, Media, PR/Social, Digital, MA, AI, and Analytics.
Translate client goals into integrated programs and lead complex projects with timelines and budgets.
Drive program optimization through performance reviews and cross-team collaboration for real client impact.

Job Description

Responsibilities

Serve as a key day-to-day client lead for key brand accounts
Build strong client relationships through clear communication, responsiveness, and strategic thinking
Help translate client business goals into integrated marketing plans and actionable programs
Partner with internal teams across Creative, Media, PR/Social, Digital, Marketing Automation, AI, and Analytics
Manage complex projects, priorities, timelines, budgets, and deliverables
Keep cross-functional teams aligned, informed, and moving toward shared goals
Identify opportunities to improve the work, expand programs, and bring new thinking to clients
Support campaign performance reviews, reporting conversations, and optimization discussions
Help guide account team members and model strong account leadership behaviors
Contribute to Gelia’s continued growth by helping deliver work that connects directly to client business outcomes

Requirements

7+ years of experience in agency account service, client management, marketing communications, or a related role
Proven ability to manage client relationships and earn trust with stakeholders
Experience developing or supporting integrated marketing and communications programs
Strong understanding of how Creative, Media, PR/Social, Digital, Marketing Automation, AI, and Analytics work together
Ability to lead internal teams, manage competing priorities, and keep complex work moving
Confidence in client conversations, presentations, and strategic recommendations
Strong organizational, communication, and problem-solving skills
Curiosity about emerging marketing technology, AI, automation, and performance-driven marketing
Bachelor’s degree or equivalent experience
High competency in Microsoft Office, especially PowerPoint, Excel, and Word

Gelia

Gelia has an average client tenure of 23 years. That’s not a typo. Why do our clients stick with us? Because we continually evolve our services to match what they’re up against. It’s always been about growing leads and sales, but the obstacles to achievement are ever-changing.What does that look like today? Clients face disruption like never before: vetting and integrating new marketing technologies; filling more channels with more content, without more resources; managing the competing interests of building their brand and generating leads. We stand shoulder-to-shoulder with them through this gauntlet. Keeping our eyes on the mega trends, uncomplicating the next complex solution, and delivering on the C-Suite’s vision; all while supporting the day-to-day execution that must get done. At Gelia, we go beyond what most agencies are able or willing to do in order to help clients succeed. That means delivering a marcom plan that focuses on strategic and creative vision, while navigating the right mix of martech solutions to execute it. And, just as importantly, reporting attributable metrics in terms each stakeholder group will appreciate.

Founded in 1961

Buffalo, New York, USA

87 employees (25 in marketing)

www.gelia.com