Responsibilities

• Serve as a primary point of contact for assigned client accounts, building strong relationships and acting as a trusted advisor
• Lead or support the development and execution of integrated marketing & PR campaigns, coordinating with internal teams to deliver on time and within budget
• Provide strategic guidance to clients, identifying opportunities for growth, optimization, and account expansion
• Monitor campaign performance and provide recommendations for continuous improvement
• Ensure client satisfaction and retention through proactive communication and strong service delivery
• Define project objectives, timelines, and budgets; track progress and flag risks proactively
• Take the lead on (or support, depending on level) drafting SOWs and contracts for new projects, ensuring terms are clearly defined and documented
• Collaborate with finance and leadership to ensure contract documents comply with company policy, legal, and industry standards
• Prepare and review client reports — monthly, quarterly, and campaign recaps — with strong analytical insight
• Actively participate in new business development, including identifying leads, pitching, and contributing to proposals

Requirements

• Bachelor's degree/certificate in Communications, Public Relations, or a related field preferred
• 5+ years of public relations experience for Account Manager level; 7+ years for Senior Account Manager consideration (agency experience required, working with fashion, beauty, or lifestyle clients)
• Proven track record managing client relationships and delivering strategic marketing campaigns
• Strong leadership and communication skills, with the ability to inspire and motivate teams
• Excellent project management skills, with the ability to manage multiple projects simultaneously
• Strategic thinker with a creative mindset and problem-solving abilities
• Understanding of the media landscape, with relationships with key editors & influencers considered an asset
• Strong written and verbal communication skills in English
• Proficiency with Mac systems and Office software (Word, PowerPoint, Excel)
• Polished writing and presentation skills, both written and in person

Benefits

• Supportive Leadership: We foster a culture built on respect, collaboration, and creativity
• Health & Wellness: Full benefits (medical, dental, vision) for full-time employees
• Summer Fridays: Half-day Fridays every Friday
• Holiday Break: Paid company-wide closure during the December holiday season
• Wellness Tools: Complimentary Calm app subscription and access to Perkopolis
• Profit Sharing: Eligible employees can receive an annual bonus through our profit-sharing program, following a defined eligibility period
• Work from Anywhere: After one year, enjoy the freedom to work from anywhere