Responsibilities

• Own client relationships across a portfolio of accounts as the primary point of contact through the life of the engagement
• Lead client meetings and calls, set the agenda, and follow through on what comes out of them
• Work problems in real time, get the right people on the meeting, and unblock projects before they stall
• Contribute strategic marketing recommendations and run point on marketing strategy for smaller accounts; partner with a strategist on integrated strategy for major accounts
• Manage execution across internal teams, clarifying scope and deliverables so work gets done right the first time
• Spot upsell and growth opportunities within existing accounts and bring them forward with a clear plan
• Keep Asana, client files, and project status current so nothing slips through the cracks
• Write clear recaps, scopes, and client communications that keep everyone aligned
• Use AI agency tools (Claude and others) and follow our established process day to day to work faster and sharper across research, writing, and account management

Requirements

• 5+ years in account management experience, ideally in a marketing agency setting
• Bachelor’s degree in mass communications, marketing or related field
• Understanding of general agency processes and operations
• A track record of owning client relationships and keeping complex, multi-client workloads on track
• Strong working knowledge of digital marketing across SEO, paid media, content, web, and email
• Excellent written and verbal communication, with the confidence to lead client meetings
• Comfort using AI tools to streamline research, writing, and day-to-day work
• A proactive, find-a-way mindset and a strong sense of accountability
• Sharp organization, attention to detail, and the ability to move fast without dropping balls
• An upbeat, collaborative attitude toward clients and teammates alike

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance