Rewards Club Rep

Oklahoma, USA (Unknown)

Salary Not AvailableEntry LevelFull time

Posted 3 weeks ago

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Job Summary

Own guest-facing marketing and rewards program execution at Kiowa Casino, driving card promotions, data gathering, event support, and brand interaction to lift program participation.

  • Customer engagement: explain rewards features to players and promote promotions.
  • Data gathering: solicit and document guest information for marketing research.
  • Operational support: assist events and total rewards center activities and maintain friendly relations.

Job Description

Responsibilities
  • Must adhere to the Kiowa Casino’s policies and procedures.
  • Effectively communicates features and benefit of the Rewards Card Program and all related promotions to prospective gaming customers.
  • Solicits and documents guest information for marketing research purposes.
  • Maintains database integrity by following with customers in an enthusiastic, helpful and friendly manner.
  • Promotes Kiowa Casino by interacting with customers in an enthusiastic, helpful and friendly manner.
  • Acknowledges, greets and converses with customers as they approach the Total Rewards center.
  • Assists in the execution of all events and promotions efficiently and effectively.
  • Offers to help in other Kiowa Rewards Club related duties at management request.
Requirements
  • At least 21 years of age
  • High School Diploma or GED
  • Experience in serving the public, public speaking or any activity involving public contact.
  • Six (6) months to one (1) year job related experience
Preferred
  • Knowledge of Kiowa Casino and tribal gaming regulations and the ability to ensure compliance as appropriate within areas of responsibility
  • Strong working knowledge of player tracking systems
  • Outstanding organizational skills
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills
  • Excellent problem-solving skills
  • Ability to serve both internal and external customers
  • Ability to maintain a professional demeanor
  • Ability to maintain confidentiality
  • Ability to adapt to a quick changing environment