Sr. Specialist, Retention Marketing
Bob's Discount Furniture
Manchester, CT (Hybrid)
$80K/yr - $100K/yrIn-houseFull-timeSenior level3+ years exp.
3 days ago
Retention Specialist
USA (On-site)
Salary Not AvailableFull time
Posted 2 months ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Description
Description
Objectives
Objectives
- Create and execute tactical retention strategies and initiatives aimed at minimizing client churn and increasing client retention rates.
- Oversee cancel requests, analyze reasons for cancellations, and implement effective retention tactics to address client concerns and retain business.
- Lead efforts to address and resolve customer issues and escalations promptly, collaborating with internal teams to ensure satisfactory outcomes and client satisfaction.
- Meet or exceed retention targets by monitoring retention metrics, identifying trends, and implementing proactive measures to enhance client retention and loyalty.
- Build and maintain strong client relationships, serving as a trusted advisor and point of contact for escalated issues, and proactively engaging with clients to understand their needs and challenges.
- Continuously evaluate and improve retention processes, workflows, and strategies based on industry best practices, client feedback, and performance metrics.
- Effectively present company services to clients and prospects using tools such as PowerPoint or Google Slides, while maintaining a professional presence on camera.
- Excellent problem-solving skills and the ability to troubleshoot technical issues efficiently and effectively.
- Exceptional communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and provide clear and concise instructions to clients and team members.
- Customer-centric mindset with a passion for delivering outstanding service and exceeding client expectations.
- Proven track record of developing and implementing successful retention strategies, achieving retention targets, and driving customer satisfaction and loyalty.
- Strong analytical skills and experience in data-driven decision-making, with the ability to analyze retention metrics, identify trends, and leverage insights to drive business outcomes.
- Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport with clients and stakeholders at all levels.
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. Advanced certifications or relevant experience may be considered in lieu of a degree.
- 5+ years in digital marketing or technology company strongly preferred.
- 5+ years of experience in retention management, customer success, account management, or a related retention role
BizIQ - Smart Growth Marketing
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