REGIONAL DEMAND GENERATION OPERATIONS MANAGER
Svitla Systems, Inc.
USA (Remote)
In-houseInternshipMid level
3 months ago
Regional Operations Manager
USA (On-site)
Salary Not AvailableFull time
Posted 3 months ago
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Job Description
Position Overview
The Regional Market Operations Manager is a field leadership role within the Operations team. This individual drives operational excellence, strengthens retail partner relationships, and improves sales performance across an assigned territory. The role serves as a key point of contact between Cydcor's network of field sales teams and major national retail partners.
This is a highly autonomous, self-directed position requiring independent field operation for extended periods. The individual will be responsible for identifying performance gaps, implementing corrective actions, and supporting field execution to drive consistent results.
Core Responsibilities
Performance Management & Oversight
Required Qualifications
The Regional Market Operations Manager is a field leadership role within the Operations team. This individual drives operational excellence, strengthens retail partner relationships, and improves sales performance across an assigned territory. The role serves as a key point of contact between Cydcor's network of field sales teams and major national retail partners.
This is a highly autonomous, self-directed position requiring independent field operation for extended periods. The individual will be responsible for identifying performance gaps, implementing corrective actions, and supporting field execution to drive consistent results.
Core Responsibilities
Performance Management & Oversight
- Own and drive regional performance across key sales quality and customer experience metrics
- Analyze field and store-level data to identify at-risk locations and performance trends
- Develop and track performance improvement plans for underperforming markets
- Provide regular updates to leadership with insights, recommendations, and progress tracking
- Serve as regional liaison for retail partners, proactively addressing store-level concerns and compliance gaps
- Build strong relationships through consistent communication and visible field presence
- Track and resolve escalated issues within established timelines
- Partner with field sales teams and independent offices to drive sustainable performance improvement
- Conduct performance conversations, setting clear expectations while maintaining strong working relationships
- Share best practices and support in-field coaching to improve results
- Conduct regular field visits to observe sales behavior, validate compliance, and support performance improvement
- Evaluate adherence to company sales policies and retailer protocols
- Document findings and track follow-up actions to completion
- Monitor customer experience feedback and performance trends
- Identify patterns contributing to cancellations, disconnects, or customer concerns
- Support field teams in improving overall customer outcomes
Required Qualifications
- 5+ years of experience in field operations, retail program management, or sales quality/compliance roles, preferably in a third-party or outsourced sales environment
- Demonstrated track record managing KPI-driven accountability programs across a distributed field workforce
- Experience building and managing retailer or client relationships at the store, district, or regional level
- Strong analytical skills with the ability to interpret performance data and translate findings into actionable field strategies
- Proven ability to coach and develop independent business owners or sales teams combining compliance oversight with hands-on performance improvement
- Willingness to travel 50% within assigned territory, including 1-2 full weeks of field visits per month
- Proficiency in Microsoft Office and comfort working with performance dashboards and reporting tools
- Bachelor's degree in Business Administration, Operations Management, or related field; or equivalent experience
- Experience in the telecommunications industry, particularly with AT&T retail programs or EDM channel operations
- Previous experience managing ICL/independent contractor owner relationships in a field sales model
- Familiarity with retail compliance frameworks across major retailers (Best Buy, Costco, Target, Walmart)
- Knowledge of TPV processes, VOC survey methodologies, and mystery shop programs
- Track record of reducing cancellations, disconnects, or escalation volumes through proactive field management
- Competitive base salary commensurate with experience
- Performance-based bonus tied to regional KPI achievement
- Travel reimbursement and per diem for field visits
- Standard benefits package including medical, dental, vision, and 401(k)
Cydcor
We create opportunity: For our clients, our team, and the future.WHO WE ARECydcor is a leading provider of outsourced sales solutions, supporting some of the world’s most recognized and fast-growing brands. With 30+ years of experience and a network spanning the U.S. and Canada*, we help clients acquire new customers through personalized, face-to-face sales in business-to-business, retail, residential, and event-driven environments.WHAT WE DOWe grow brands through in-person strategies, partnering with independently owned sales companies that represent our clients in the field and engage customers directly.WHO WE SERVEWe work with Fortune 500 and emerging businesses across multiple industries, including telecommunications, energy, home services, and financial services, helping them scale customer acquisition, expand into new markets, and enhance their in-person brand presence.WHY WE'RE DIFFERENTOur model blends quality, performance, and trust. Sales companies in our network meet strict standards for brand integrity, customer care, and compliance, delivering scalable solutions with a personal touch.OUR CULTURECreating opportunity is central to our success. In fact, 60% of our leaders started in entry-level roles. We invest in mentorship, development, and career growth while fostering a culture built on connection, excellence, and entrepreneurial spirit.RECOGNITIONCydcor has been named one of the Best Places to Work by the Los Angeles Business Journal 13 times. CEO Vera Quinn has been recognized by the Los Angeles Business Journal, Comerica Bank, and others for her leadership.QUICK FACTS• 30+ years in business• U.S. & Canada presence*• Trusted by leading national brands• Work with independently owned sales companies• Dedicated to face-to-face customer acquisition and long-term brand growthWe are Cydcor: The People Helping People Company.*US services through Cydcor LLC; Canadian services through Cydcor Canada Inc.
