Responsibilities

• The primary focus will be on testing, diagnosing, and optimizing marketing campaigns across multiple channels, including email, SMS, push, and in-app messaging.
• You will work closely with marketing, CRM, and data teams to ensure flawless campaign execution and identify potential issues before launch.
• At the P3 level, contribute to a more modern, scalable quality practice through thoughtful experimentation and day-to-day adoption of new tools.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering or related field of study.
• 2+ years of experience in QA, marketing operations, or CRM platform testing.
• 2+ years of hands-on experience with marketing automation platforms (e.g., Iterable, Braze, Salesforce Marketing Cloud).
• 2+ years of having a strong understanding of email, SMS, push, and in-app messaging campaigns.
• Familiarity with segmentation logic, audience targeting, and personalization strategies.
• Ability to analyze campaign performance data using Google Sheets, Looker, or Mode Analytics.
• Excellent debugging and troubleshooting skills, particularly in diagnosing segmentation and campaign execution issues.
• Experience working cross functionally with marketing, CRM, and analytics teams.
• Demonstrated curiosity about AI and automation, with the ability to use emerging tools thoughtfully to improve QA workflows while maintaining strong judgment and accountability for final outputs.

Preferred

• Basic SQL skills to analyze campaign data and investigate segmentation issues.
• Experience using Postman, Retool, or similar API testing tools for troubleshooting integrations.
• Familiarity with QA automation tools or scripting languages (Python or JavaScript) for efficiency improvements.
• Understanding of direct mail QA processes and print vendor integrations.
• Knowledge of email deliverability best practices, sender reputation management, and campaign performance monitoring.
• Experience in fast-paced, agile marketing environments with rapid iteration cycles.
• Experience experimenting with AI tools, prompt-based workflows, or automation assistants in a marketing, operations, or QA context.
• Familiarity with human-in-the-loop QA approaches, where AI helps accelerate validation but humans remain responsible for judgment, escalation, and release readiness.

Benefits

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options, which include a 2% company match.
• Modern life stipends: Manage your own learning and development.
• Grow with us through discounted company stock through our ESPP with easy payroll deductions.