Responsibilities

• Analyze customer behavior, content performance, search performance, and business metrics to uncover opportunities that improve the customer experience and business results.
• Develop data-driven recommendations, business cases, and prioritization frameworks that support informed decision-making.
• Partner with analytics teams to build and maintain reports, dashboards, and measurement frameworks that track initiative effectiveness and business impact.
• Identify customer pain points, content gaps, emerging trends, and continuous improvement opportunities through quantitative and qualitative analysis.
• Plan, coordinate, and evaluate testing initiatives related to content, taxonomy, attribution, navigation, and product detail page enhancements.
• Establish hypotheses, success metrics, and measurement approaches with cross-functional partners, then translate results into actionable recommendations and scalable best practices.
• Support taxonomy structures, attribution frameworks, naming conventions, content standards, and governance processes that improve consistency and product discoverability.
• Coordinate activities, timelines, deliverables, risks, and stakeholder communications across multiple workstreams.
• Collaborate with Merchandising, Search, SEO, Product, Analytics, Ecommerce, and Content teams to align priorities and execute initiatives.
• Prepare and present performance insights, project updates, and recommendations to stakeholders and business partners.

Requirements

• Bachelor's degree or an equivalent combination of education and experience.
• 5+ years of progressively responsible experience in analytics, ecommerce, merchandising, digital optimization, or a related discipline.
• Experience analyzing customer, content, or business performance data and translating findings into business recommendations.
• Experience managing multiple projects, priorities, deliverables, and stakeholder relationships.
• Experience developing reports, dashboards, scorecards, or performance measurement frameworks.
• Proficiency with Microsoft Excel and data analysis techniques.

Preferred

• Master's degree in Business, Marketing, Analytics, Data Science, or a related field.
• Experience with ecommerce content management, taxonomy, attribution, digital merchandising, or content governance.
• Experience designing, executing, and analyzing testing or experimentation initiatives.
• Experience using Power BI, Tableau, Looker, or similar reporting and data visualization tools.
• Knowledge of ecommerce search, SEO, product discovery, customer journey optimization, and digital experience best practices.
• Experience building business cases, prioritization frameworks, and optimization roadmaps.
• Experience supporting retail, omnichannel, or customer-facing digital environments.
• Experience supporting large-scale content, customer experience, or digital transformation initiatives.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!