Responsibilities

• Act as a strategic partner to all TAs, facilitating mentorship and overseeing training programs for Content Creation TA and Content leads to ensure alignment on strategy, best practices and impact measurement by leveraging experience across various functional areas to enhance the quality and scientific integrity of content
• Develop and maintain standard operating procedures (SOPs), best practices, capability documents, and internal/external workflows that align with C3C objectives and systems
• Use external benchmarking and field input to collaborate with the Insights & Analytics team in ensuring the highest quality of content, including digital materials
• Own the C3C scientific narrative standards in close alignment with global team: scientific platforms, lexicon, evidence hierarchy and messaging guardrails per TA, and ensure it stays current as data and the competitive landscape change
• Enable final scientific quality for C3C content, including evidence standards, referencing and annotation, and readiness for MLR/PRT review
• Establish and monitor content effectiveness metrics and leverage insights to continuously optimize scientific communications and customer engagement strategies.
• Facilitate quarterly team check-ins, manage internal issues, and ensure consistent execution across TAs and C3C initiatives
• Own the enterprise content strategy framework and governance model for C3C, ensuring alignment with TA priorities, customer needs, and organizational objectives.
• Lead evaluation and adoption of AI-enabled content solutions, modular content approaches, and innovative technologies that improve quality, speed, scalability, and customer impact.
• Lead organizational efforts to deliver personalization, accessibility, effectiveness, and integration across channels in partnership with the Medical Omnichannel Engagement Lead

Requirements

• Advanced degree (M.Sc. or equivalent) in a scientific discipline (M.D., Ph.D., PharmD, preferred; M.Sc. with equivalent experience considered);
• A minimum of 8 years' industry experience in medical communication agency (experience at Associate Scientific Director level or above preferred) or a pharmaceutical company with a minimum of 5 years’ experience in Content Creation;

Preferred

• Expertise in leading teams or leading without authority in a matrixed organization;
• Experience in writing responses to scientific inquiries and putting together scientific communication decks, reports, and materials for educational activities;
• Team player who is willing to teach and bring others along the content generation journey;
• Experience implementing medical communication and congress programs, including omnichannel communication and digital channels/tools;
• Demonstrated AI and digital literacy, including experience applying AI-enabled tools to scientific content development, evidence synthesis, insights generation, or workflow optimization, with appropriate human oversight and adherence to medical, legal, regulatory, and compliance requirements.
• Understand and interpret medical/scientific data and develop strategic messaging and knowledge of pharmaceutical standards, compliance, and regulations;
• Attention to detail and committed follow-through are essential attributes for this role;
• Strong project management skills;

Benefits

• Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.