Responsibilities

• Serve as the primary technical point of contact for assigned agency, DSP, and direct buyer accounts
• Own the technical onboarding, integration, and ongoing support for programmatic deals across PMP, PG, and Preferred Deal structures
• Troubleshoot deal performance issues including discrepancies, under-delivery, targeting failures, and creative rejection
• Partner with the Programmatic Account Executives to support pre-sale technical discussions, RFP responses, and deal structure recommendations
• Build and maintain strong technical relationships with DSP integration teams, agency programmatic leads, and measurement partners
• Provide proactive optimization recommendations based on deal performance, audience analytics, and platform capabilities
• Coordinate with internal Ad Operations, yield, and product teams to escalate and resolve complex technical issues
• Identify upsell opportunities through deeper technical integration, new product attach, and expanded deal scopes
• Maintain account health documentation, technical playbooks, and integration runbooks
• Stay current on emerging ad tech standards, identity solutions, attribution methodologies, and platform updates

Requirements

• 3+ years of technical account management, ad operations, solutions engineering, or programmatic platform experience
• Hands-on experience with SSP and DSP technology (The Trade Desk, DV360, AdsWizz, Magnite, Yahoo, Amazon DSP)
• Working knowledge of attribution and measurement partners (Podscribe, Magellan AI, Claritas, Nielsen, Kantar)
• Strong understanding of programmatic deal types, deal ID architecture, header bidding, and yield optimization
• Excellent troubleshooting and analytical skills; comfortable digging into discrepancies, log files, and platform diagnostics
• Strong client-facing communication skills; able to translate technical concepts for non-technical stakeholders
• Experience with audio or podcast programmatic preferred (AudioMax, Adrise, Megaphone, Triton)
• Proficient in Excel, Salesforce, and standard ad ops tooling; SQL fluency a strong plus
• Collaborative, proactive, and reliable; you are the person teammates and clients trust to follow through
• Bachelor's degree or equivalent practical experience

Benefits

• This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents.